What are the responsibilities and job description for the Aftermarket Performance Group is hiring: Service Writer in Silverdale position at Aftermarket Performance Group?
Service Writer
Location : Silverdale WA
Wage : $18.00 - $22.00 DOE
Hours : Monday-Friday, 8 : 00am-5 : 00pm
Company : North Ridge 4x4-APG
Job Description
A Service Writer is responsible for selling products and services to customers in-person and over the phone via applying their knowledge of sales principles and products to increase company revenue. This position evaluates the customer's needs and recommends the best product to meet that need while providing high quality customer service to our external customers via responding to inquiries about products, services, pricing, and other related questions.
PRIMARY DUTIES & RESPONSIBILITIES
- Greet customers and ascertain what each customer wants or needs
- Schedule customers builds with the shop, coordinate the shops schedule
- Evaluate customers' needs and make recommendations for products and services explaining how the product will benefit the customer
- Answer questions regarding installation available in the shop and write up sales orders
- Maintain product in the retail showroom including arranging displays and merchandise to promote sales
- Clean shelves, counters, tables, and restrooms
- Confer with customers in person or by telephone to provide information about products, product availability, shipping charges, tracking questions and / or other customer inquiries
- Coordinate with the shop on the status of work on the customer's vehicle and help resolve problems or delay. Relay status of the vehicle to the customer and update of any delays or changes from original order
- Work with internal departments and external business partners to resolve issues
- Collaborate with other departments to understand customer requirements, to promote the sale of company products and services, and to provide sales support. Secure and renew orders, place orders, and arrange for shipment or pick the orders from the warehouse
- Advise customer of the product, cost, shipping costs, availability, and sometimes payment terms
- Sell products requiring extensive technical expertise and support for installation and use, product compatibility and other related questions regarding technical knowledge to assist the customer
- Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, maintenance, and other product related questions
- Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments
- Take or enter orders, cancel orders, track orders, or obtain details of complaints. Keep records of interactions
- Other duties as assigned.
EDUCATION & EXPERIENCE QUALIFICATIONS
JOB REQUIREMENTS
BEHAVIORAL COMPETENCIES
We offer a full benefits package for eligible employees including :
Aftermarket Performance Group (APG) is a fast-growing leader in the automotive enthusiast industry. The company is divided into two divisions - Truck and Off-road and Automotive. The Truck and Off-road division focus on the wholesale distribution and direct-to-consumer segments within diesel performance (Premier Performance Products, Truck Tech), Jeep and Off-road (Northridge4x4), Off-road Truck (Stage 3 Motorsports, TrailRecon, PRL Motorsports, Adams Driveshaft), and Manufacturing / Proprietary Brands (Grimm Off-road). The Automotive division includes Wholesale (Launch Distribution), compact performance (RallySport Direct, SubiSpeed, FTSpeed) and Manufacturing / Proprietary Brands.
Candidates must pass a pre-employment background check, and a drug test where applicable, for safety related positions upon hire (please note, not all charges disqualify you from employment). If this is a accounting position you need to add in pass a credit check / or if it is for a driving position you need to add in MVR check
APG is an equal opportunity employer. This job description is subject to change without notice. This description is intended to explain the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in this position.
Salary : $18 - $22
