Service Technician

AG-Industrial Inc is growing and is looking for additions to its team!

AG-Industrial Inc. is growing, and we want you to be part of our success! Our Dover, DE, location is seeking a skilled Service Technician to join our team. We offer competitive pay along with an aggressive commission bonus based on technician productivity—rewarding you for your hard work! If you have experience with farm and construction equipment, this is your chance to build a career with a thriving dealership that values its team. Enjoy great benefits, including 401(k) with company match, health insurance, paid vacation, and more. We’re looking for a motivated team player with a positive attitude and a valid driver’s license.

TITLE: Service Technician (Level I, II & III)

DEPARTMENT CLASSIFICATION: Service

REPORTS TO: Service Manager

FAIR LABOR STANDARDS ACT Non-Exempt

UPDATED: July 2024

JOB AUTHORITY: Position has no management responsibilities. Position reports directly to the Service Manager. Must coordinate activities with Trucking, Parts Sales & Whole goods Sales

SUMMARY DESCRIPTION: Position’s primary responsibilities are maintenance and repair products purchased from the dealership as well as other similar non dealership products

PRIMARY JOB RESPONSIBLITIES:

• Responsible for Supplying proper tools to perform the job.
• Responsible for generating revenue by :
• Performing routine scheduled maintenance for customer or business owned equipment either on site or at their location
• Diagnosing problems and performing repairs on customer or business owned equipment either on site or at customer location. Using the tools available (manuals, on-line resources etc.) to assist in resolving problems.
• Maintaining accurate and updated records & hours of service performed.
• Updating the Service Manager of any repeating or chronic service problems.
• Working with the Service Manager/Service Writer on efficient scheduling of work.
• Handling repair orders in an effective, timely manner.
• Meeting or exceeding established service goals.
• Assisting other Tech’s where necessary.
• Responsible for preparing equipment to be offered for sale as follows:
• Performing (PDI’s) Pre Delivery Inspections to be sure equipment is working as designed, fluid levels are correct, tires are inflated properly, requested additional implements are installed, any cosmetic work is complete, etc.
• Assisting Whole Goods Sales in preparing used equipment by identifying and facilitating minor cosmetic work.
• Receiving and setting up new incoming Equipment.

OTHER JOB RESPONSIBILITIES

• Responsible for keeping current on our products, those of our competitors and the industry in general
• Responsible for keeping relevant job skills current
• Responsible for knowing and following all company policies
• Responsible for cleaning and organizing work area.
• Responsible to provide assistance to other sales and service personnel as needed.
• Responsible for other duties as assigned by Manager.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person