What are the responsibilities and job description for the Operations Key Holder position at AG Jeans?
AG Jeans is seeking an Operations Key Holder for its Camarillo Outlet location.
The Operations Key Holder leads and supports sales performance, staff, operations, visual merchandising, and delivers a superior customer experience. This role consistently focuses on being effective and efficient while supporting the brand.
This position reports to the Store Manager.
Responsibilities:
- Sales & Profitability:
- Drive sales performance at store by meeting or exceeding topline sales goals.
- Emphasize driving and understanding all store metrics and KPIs (Key Performance Indicators).
- Seek efficient and controllable operational expenses (shipping, supplies, etc.).
- Human Resources:
- Support management with ongoing tasks such as training, developing, coaching, mediating, and motivating team members.
- Operations:
- Ensure all company policies and procedures are adhered to, including loss prevention measures.
- Responsible for all in-store company assets, including merchandise inventory, monetary assets, information, and furniture/equipment.
- Manage assignments related to inventory, including transfers, markdowns, style reconciliation, and receiving stock.
- Support the operations team as necessary.
- Visuals:
- Support the execution of all visual directives as set out by HQ, including floor sets, store windows, and in-store collateral (signage, digital content) as directed by the store manager.
- Maintain impeccable visual standards for all product in store, both on the sales floor and back of house.
- Customer Service:
- Ensure that a superior customer experience is delivered to every guest that encounters our brand, store, and store team.
- Support and grow the clienteling program to meet or exceed company objectives.
- Additional Responsibilities:
- Partner with peer stores and next-level management to achieve company objectives.
- Responsibilities may change as deemed necessary to support brand initiatives.
Requirements:
- A genuine interest in the fashion industry.
- Knowledge of retail POS systems.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
- Sound understanding of retail math and retail-specific key performance indicators.
- Excellent communication skills.
- Minimum 2 years store management experience, preferably in luxury or contemporary apparel & accessories.
- College education preferred.
- Some lifting required (up to approximately 25lbs).
- Ability to climb ladders.
- Ability to work daytime, evenings, and weekends.
- Travel (approximately 10%).
