Office Manager/IT Support

Overview

A highly skilled Office/IT Support Manager with extensive experience in HR, IT support, administrative operations, compliance oversight, and process optimization. Adept at managing day-to-day business functions, ensuring regulatory compliance, optimizing workflows, and supporting leadership teams with strategic initiatives. Strong background in technology systems, employee management, and cross-departmental coordination.

Key Responsibilities
Compliance & Regulatory Oversight

• Ensure company policies and procedures align with legal and regulatory standards.
• Maintain compliance with PCI, SAQ, state employment laws, tax regulations, and benefits administration.
• Manage employment law adherence, including new hire documentation, employee classification, and termination procedures.
• Oversee payroll compliance, tax filings, and multi-state employment requirements.
• Facilitate compliance audits and ensure up-to-date documentation for company records.

Human Resources & Employee Management

• Lead full-cycle onboarding for new hires, including system access, training schedules, and benefits enrollment.
• Oversee employee benefits administration (health, dental, 401k, etc.) and serve as the point of contact for employees.
• Coordinate terminations, exit processes, and offboarding documentation.
• Maintain and update employee records in ADP, Employee Navigator, and HR systems.
• Reconcile payroll timesheets and ensure accurate compensation processing.
• Develop and implement incentive programs (SPIFFs, bonuses, recognition programs).

IT & Technical Support

• Manage user accounts, troubleshoot technical issues, and provide IT support for software and hardware.
• Maintain access control for Google Workspace, CRM platforms, Zoho, SMS Magic, Convoso, and Nextiva.
• Oversee company security systems, including access control, surveillance, and alarm monitoring.
• Manage the procurement and deployment of office hardware (headsets, keyboards, monitors, etc.).
• Coordinate with third-party vendors for IT troubleshooting and compliance-related software updates.

Operations & Administrative Leadership

• Handle office procurement, supply management, and vendor negotiations.
• Oversee facility maintenance, including security upgrades and access management.
• Organize company-wide events, including holiday celebrations and team-building activities.
• Maintain executive calendars and coordinate high-priority projects.
• Optimize operational workflows to improve team efficiency and reduce administrative bottlenecks.
• Conduct research for leadership on legal, operational, and strategic business matters.

Recruitment & Hiring

• Manage job postings, resume screening, and initial candidate assessments.
• Coordinate interviews and hiring processes with department heads.
• Assist in structuring employment offers, drafting contracts, and negotiating compensation.
• Ensure hiring practices align with company policies and legal standards.

Skills & Competencies

✅ Strong compliance and regulatory knowledge in HR and business operations.
✅ Advanced technical troubleshooting and IT systems management.
✅ Proficiency in HRIS platforms, CRM systems, and cloud-based business tools.
✅ Effective communicator with experience managing interdepartmental operations.
✅ Detail-oriented with excellent problem-solving and organizational skills.
✅ Ability to manage multiple high-priority tasks with strict deadlines.

Software & Tools Proficiency

• HR & Payroll: ADP, Employee Navigator
• CRM & Business Platforms: Zoho, Convoso, Nextiva, SMS Magic
• IT & Security: Google Workspace, Microsoft 365, MyADT, security systems
• Project Management & Compliance: Hubstaff, PCI Compliance platforms, Employee Navigator

Job Type: Full-time

Pay: $55,000.00 per year

Shift:

• No nights

Work Location: In person

Salary : $55,000