DES In-Home Operations and Sales Coach

"POSITION OVERVIEW: 
The DES Coach supervises and coordinates the daily activities of the Delivery Expert Setup Operation. The main responsibility of a Coach is to motivate, develop, and guide a team of remote Technicians across the U.S. to ensure their ability to provide outstanding customer service, offer our connected home product consistently, and follow through tasks effectively. Experts may be managed directly in market or remote with their Coach acting as their primary point of contact.  
ESSENTIAL JOB SKILLS/DUTIES:  
Managing and instructing the daily activities team including using all available instruments to ensure effective supervision, planning, and managing functions 
Developing experts while driving sales, operational and customer service metrics by motivating experts, holding them accountable for their performance, and providing consistent and targeted feedback 
Demonstrating an understanding of sales behaviors and resources and customer service best practices while educating their teams on Asurion products to ensure we Serve, Solve, and Sell with every interaction 
Using data to develop action plans for the team to drive sales and operational performance consistent with Asurion’s Core Values  
Resolving client and internal complaints and questions  
Communicating solutions, effectiveness, best practices, and opportunities within the organization  
Adheres to internal standards, policies and procedures 
Performs other duties as assigned 
 
SKILLS: 
Technical skills: 
Excellent interpersonal skills—ability to develop effective relationships with internal and external professionals both virtually and face-to-face  
Excellent team developing skills  
Experience supporting and delivering on sales requirements  
Ability to plan well and prioritize multiple projects simultaneously  
Maintain character under tight pressure in an adaptable environment  
Excellent critical thinking skills to collect appropriate data and make good decisions quickly  
Excellent written and verbal communication skills 
 
Soft/Leadership skills: 
Active listener; strong communication - verbal and nonverbal 
Good analysis; solves basic problems 
Manages time; takes direction from leader 
Builds relationships with teammates 
Basic understanding of the products and services offered 
Adaptable to change; manages change in work priorities 
Contributing team member and pursues relationships to advance work 
Provides peer to peer feedback 
Inspires peers through engagement and team support 
Reliable transportation required in order to report daily to Forward Stocking Location 
 
EDUCATION AND EXPERIENCE:  
Required Education and Experience  
Bachelor’s degree or associate degree from an accredited institution or equivalent work experience  
1 year(s) of supervisory experience with an excellent aptitude for motivating and coaching employees 
 
 
Preferred Education and Experience  
Technical experience in assembling and/or dissembling electronic devices preferred 
  
LICENSES / CERTIFICATIONS: 
Required Licenses/Certifications 
 
None 
 
Preferred Licenses/Certifications 
Technical certifications preferred  
  
SUPERVISORY RESPONSIBILITIES: 
5-15 employees 
 
TRAVEL REQUIREMENTS: 
Travels: ​Yes​  
Percent of time: ​30%​ 
Overnight required: ​Yes​    
 
PHYSICAL DEMANDS:  
If one-third of the time – “seldom” or “occasionally” If one-third to two-thirds of the time or more occasionally to frequently” If more than two-thirds of the time – “constantly”]  
Stationary Position -​Frequently​ 
Pushing/Pulling/Reaching - ​Seldom​ 
Climb - ​Seldom​ 
Kneel - ​Seldom​ 
Grab - ​Seldom​ 
Bend - ​Seldom​ 
Lift/carry over - ​Less than 5 LBS​ 
Vision - ​20/20 Corrected Vision​ 
Hearing -  ​Receive detailed information if spoken to​ 
 
WORKING CONDITIONS: 
Wet or Humid - ​Choose an item.​ 
Working near or on moving mechanical parts - ​Choose an item.​ 
Working near or on heavy machinery - ​Choose an item.​ 
Working in high places - ​Choose an item.​ 
Exposed to fumes or airborne particles - ​Choose an item.​  
Exposed to toxic or caustic chemicals - ​Choose an item.​ 
Frequency of working in outdoor weather conditions - ​Choose an item.​  
Work with Electricity - ​Choose an item.​ 
Work with explosives - ​Choose an item.​ 
Work on or near a source of radiation - ​Choose an item.​ 
Loud noise conditions (above 87dB)-  ​Choose an item.​ 
Other Environmental Factors including weather conditions______________________ 
 
NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.  
ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS. 
 
THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING. "