What are the responsibilities and job description for the Assistant Manager position at Against All Odds?
Job Description
Job Description
Job Title : Assistant Store Manager
Department : Retail
Reports To : Store Manager
POSITION SUMMARY
Responsible for supporting the Store Manager regarding all aspects of the retail store including sales, customer service, operations, human resources, training, visual merchandising, loss prevention
PRIMARY DUTIES AND RESPONSIBILITIES
Customer Service
Ensures each customer receives the highest level of customer service
Human Resources
Notifies the Store Manager of hiring needs / floor coverage shortage
Assist Store Manager in finding new employees
Understands and communicates Company discount policy
Assists Store Manager in controlling payroll budget
Schedules staff efficiently
Assists Store Manager with staff scheduling
Understands progressive discipline procedures
Follows corrective action process fairly and follows company policies and procedures and documents corrective action issues in appropriate form
Stays constantly aware of loss prevention
Shares ideas received from staff and customers with the Store Manager
Understands the details of upcoming promotions
Makes deposits correctly and ensures paperwork is accurate
Know correct opening and closing procedures
Knows correct procedure for reconciling cash drawer with register tape
Follows correct procedures for issuing refunds
Documents petty cash, safe money
Ensures accuracy regarding merchandise that is received and shipped
Conducts regular spot checks on store inventory
Ensures that displays are clean and current
Ensures selling floor is maintained, organized, and set to company guidelines
Manage the daily activity of the sales floor, backroom, and cash register area according to company policy
KNOWLEDGE AND SKILLS
Strong managerial skills
Strong selling and communication skills
Excellent product knowledge
Strong knowledge of company history, corporate structure, and target market
Knowledge of the competition and their prices
Strong knowledge of POS systems
ESSENTIAL PHYSICAL REQUIREMENTS
Ability to work varied days / hours
Ability to climb ladders
Ability to occasionally push, pull and lift more than 25 lbs.
EDUCATION AND WORK EXPERIENCE
High school or equivalent
One or more years of Store management experience in a retail environment
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