What are the responsibilities and job description for the NEC PBX Technician position at Agama?
Position: NEC PBX Technician
Location: Fairfield , CA (Onsite)
Duration: Contract
Rate: $25 per hour W2
Note:
- Please share only those profiles whose LinkedIn was created before 2021
Job Description:
- Technical support and troubleshooting
- System and component installation
- Integration with Cisco CUCM, Unity Voice mail, SIP trunking
Day to day Overview:
- Participate in and oversee installation and implementation
Highlights:
- Technical support and troubleshooting
- Hands on experience NEC PBX installation, configuration, and support
- System and component installation
- Customer telephone adds, deletes, moves and changes
- Customer feature adds, deletes and changes
- Customer voicemail adds, deletes and changes
- Customer ACD adds, deletes and changes
- Design and implementation of contact center call flows
- Customer GNAV adds, deletes and changes
- Review MA4000 alarms daily and take appropriate action
- Equipment testing and troubleshooting
- System operational knowledge and user training
- Support call resolution
- Document customer telephony network infrastructure in Wirepath
- Managing user requests and incident management workflow in ServiceNow
- Provide periodic system backups and preventive maintenance
- Take ownership of project life cycle
- Create appropriate documentation, including project timelines, schedules, diagrams, etc.
- PBX and LENS audits
- NEC backup phone system RED phones
- NEC elevator phones
- Yellow emergency phones
- Follow up after installation to ensure smooth transition
- Understand voice analog, digital, and VoIP technologies
- Integration with Cisco CUCM, Unity Voice mail, SIP trunking
Nice to Have:
- Hands on experience NEC PBX installation, configuration, and support
- Experience providing support in a healthcare environment
Non-Technical Requirements:
- Strong communication, documentation, and soft skills
Job Type: Contract
Pay: $25.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- NEC PBX: 1 year (Preferred)
- Integration with Cisco CUCM, Unity Voice mail, SIP trunking: 2 years (Preferred)
Ability to Commute:
- Fairfield, CA 94533 (Required)
Work Location: In person
Salary : $25
