Health Center Manager

Department:

Clinical Admin

Job Title:

Health Center Manager

Reporting to:

Chief Operating Officer

FLSA Status:

Exempt

Date Prepared:

January 2025

Job Summary:

The Medical Office Manager coordinates and directs the clinical, operational, and program activities on a day-to-day basis to ensure the delivery of patient centered quality care for Agape Community Health Center, Inc. (Agape) patients. This person will lead and supervise support staff to ensure that financial and productivity goals are met. Additionally, this person will provide outstanding service along with the Chief Operating Officer (COO) by assuming responsibility for the overall patient experience as it relates to the clinical operations.

Essential Duties and Responsibilities:

• Manage clinical operations including but not limited to staffing schedules and patient flow.
• Build strong positive communication with patients, physicians, and support staff, and works as a team to enhance the success of Agape Clinics.
• Establishes accountabilities and performance goals and provides counseling, coaching, feedback, recognition, training, and development to staff.
• Assists with the development and management of the operating budget; maintains fiscal control of assigned clinics.
• Lead regular team meetings and review departmental progress in meeting goals.
• Build a culture of teamwork and cooperation.
• Exhibit a high degree of professionalism when interacting with patients, families, and other healthcare professionals.
• Adjust schedules to fluctuate peaks in patient flow, acuity, and other operational demands while maintaining quality.
• Interpret regulations, and/or policies for employees.
• Manage priorities and workflow in changing environment among assigned clinics.
• Ensure that the clinic meets its financial, productivity, and quality goals (number of visits/years, revenue/visit, procedures/visit, visits/provider).
• Hire, onboard, train, supervise, and manage clinical and non-clinical personnel.
• Develop a monthly schedule for staff that maximizes efficiency and always ensures adequate coverage.
• Administer the inventory control system for supply ordering and tracking. Respond to, track patient complaints, and report adverse incidents.
• Reviews daily provider schedules to ensure maximum utilization. Analyze reports (daily, weekly, and monthly) to monitor productivity (number of visits, quality metrics, etc.)
• Hold regular staff meetings and one-to-one supervision meetings
• Plans, evaluates, recommends, and implements new initiatives when appropriate.
• Ensures that all clinical support staff are informed of any process or policy change affecting the delivery of patient care.
• Ensures compliance with legal issues including but not limited to patient confidentiality and risk management; ensures compliance with federal, state, and local regulations and FQHC regulations.
• Ensures that all safety and quality standards are maintained at each clinical location.
• Other duties as assigned.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements:

• High School Diploma or GED required
• Associates or bachelor’s degree preferred or a minimum of 2 years of leadership experience in a medical office setting.
• 3 years of physician office management experience.
• 1 year of leadership experience in a medical office setting.
• Bilingual Spanish preferred

Knowledge/Skills/Abilities:

• Ability to plan, organizes, lead & control clinical goals, & objectives.
• Ability to manage clinical goals and meet set expectations.
• Ability to lead clinical support staff to meet their monthly goals.
• Reviews patient flow from beginning to end of clinical experience,
• Handles stressful situations with ease and maintains a professional demeanor.
• Must have good verbal & written communication skills.
• Ensures that the mission, goals, & objectives are clearly communicated to the staff.
• Strong critical thinking skills.

Skill Requirements: (X = Required for job)

X

Typing/computer keyboard

X

Verbal communication

X

Utilize computer software (specified above)

X

Written communication

X

Retrieve and compile information

X

Public speaking/group presentations

X

Maintain records/logs

X

Research, analyze and interpret information

X

Verify data and information

X

Investigate, evaluate, recommend action

X

Organize and prioritize information/tasks

X

Leadership and supervisory, managing people

X

Operate office equipment

X

Basic mathematical concepts (e.g. add, subtract)

X

Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)

X

Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)

Physical Requirements: (X = Required for job)

X

Sitting for extended periods

X

Lifting/carrying up to 20 pounds various items

X

Standing for extended periods

Lifting/carrying more than 20 pounds various items

X

Extended periods viewing computer screen

X

Repetitive Motions

X

Walking

X

Pushing/Pulling

X

Reading

X

Bending/Stooping

X

Speaking

X

Reaching/Grasping

X

Hearing

X

Writing

Other (List):

Other (List):

Hazards: (X = Required for job)

X

Normal office environment

X

Electrical current

Toxic or caustic chemicals

Housekeeping and/or cleaning agents

Flammable, explosive gases

Proximity to moving mechanical parts

Employee Acknowledgement:

I have reviewed and understand the requirements stated in this Job Description.

Employee’s Signature

Date

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person