What are the responsibilities and job description for the Patient Access Coordinator position at Agape Family Health?
Department:
Clinical Admin
Job Title:
Patient Access Coordinator
Reporting to:
Operations Manager
FLSA Status:
Exempt
Date Prepared:
September 2022
Job Summary:
Provides professional supervisory support to patient access staff following established standards and practices and is a working member of the leadership team. Refers matters outside their scope of duties to the Regional Director of Practice Operations.
Essential Duties and Responsibilities:
Core Responsibilities:
- Clinical – provide health care through health promotion, illness prevention and health restoration, responsibilities
- Represents unit in a professional manner by treating all patients, guests, and colleagues in a courteous and cooperative manner.
- Acts as positive role model to the team to ensure patient engagement standards are met.
- Responds to non-clinical patient questions and concerns.
- Supervises and coordinates activities for all patient access staff assigned to the front office, medical assistance, referral/eligibility team members.
- Manage provider schedules/appointment scheduling, and call center scheduling errors.
- Ensures patient access team completion and accuracy for all processes related to check in, check out, appointment scheduling and insurance verification/benefits/authorizations.
- Serves as the trainer for all new patient access team members assigned to check in or check out areas of the front office.
- Ensures all patient access team members are educated and can perform any new procedure or workflow implemented by the organization.
- Confirming all patient demographic and insurance information is accurate during the pre-registration process and/or upon patient arrival.
- Collecting and applying all patient co-pays, co-insurance, and balance amounts due.
- Interviews and provides recommendations for hiring all new patient access team members at assigned locations.
- Submits recommendations for annual reviews and assists with conducting all coaching and performance improvement discussions with patient access staff at assigned location.
- Reviews all patient access staff PTO requests for approval and is responsible for the patient access work schedule for assigned locations.
- Supports the implementation of action plans and workflows that align with the unit and organization strategic initiatives.
- Ensures all equipment used by the patient access team, medical assistants, and referral/eligibility specialist is in working order; orders & receives supplies; and places help desk tickets as appropriate.
- Completes monthly reports as provided by supervisor.
- Performs other duties as assigned
Customer Service Standards:
- Support co-workers and engage in positive interactions.
- Communicate professionally and timely with internal and external customers
- Demonstrate friendliness by smiling and making eye contact when greeting all customers.
- Provide helpful assistance in anticipating and responding to the needs of our customers.
- Collaborate with customers in planning and decision making to result in optimal solutions.
- Ability to stay calm under pressure and deal effectively with difficult situations.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Education and Experience Requirements:
- High School diploma or equivalent is required.
- An associates degree in Business Administration is preferred.
- At least one year of clerical/patient access experience in a medical environment is required.
Knowledge/Skills/Abilities:
- Must independently recognize and evaluate situations for the level of urgency.
- Excellent written and oral communication skills.
- Maintains effective and cooperative working relationships with co-workers, leaders, clinical staff and the general public.
- Must be detail oriented and accurate.
- Ability to multi-task and prioritize tasks.
- Displays an aptitude and willingness to learn new responsibilities.
- Willingly accepts feedback.
- Flexible and innovative.
- Ability to problem-solve and work independently.
- Displays a professional appearance.
- Dependable and reliable in achieving goals.
Skill Requirements: (X = Required for job)
X
Typing/computer keyboard
X
Verbal communication
X
Utilize computer software (specified above)
X
Written communication
X
Retrieve and compile information
X
Public speaking/group presentations
X
Maintain records/logs
X
Research, analyze and interpret information
X
Verify data and information
X
Investigate, evaluate, recommend action
X
Organize and prioritize information/tasks
X
Leadership and supervisory, managing people
X
Operate office equipment
X
Basic mathematical concepts (e.g., add, subtract)
X
Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)
X
Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)
Physical Requirements: (X = Required for job)
X
Sitting for extended periods
X
Lifting/carrying up to 20 pounds various items
X
Standing for extended periods
Lifting/carrying more than 20 pounds various items
X
Extended periods viewing computer screen
X
Repetitive Motions
X
Walking
X
Pushing/Pulling
X
Reading
X
Bending/Stooping
X
Speaking
X
Reaching/Grasping
X
Hearing
X
Writing
Other (List):
Other (List):
Hazards: (X = Required for job)
X
Normal office environment
X
Electrical current
Toxic or caustic chemicals
Housekeeping and/or cleaning agents
Flammable, explosive gases
Proximity to moving mechanical parts
