What are the responsibilities and job description for the Hospice Scheduler position at Agape Hospice and Palliative Care?
Scheduling/Staffing Coordinator REPORTS TO: Laura Brown, BOM DATE CREATED: 01/14/2025 DEPARTMENT: Administrative JOB SUMMARY The Scheduling/Staffing Coordinator is responsible for managing all aspects of the staffing process and completion of workflow in Home Care Home Base to support operations of the Hospice Agency. This position also requires establishing and maintaining positive relationships with all related entities (internal staff, clinical field employees, contract staff, patients/families, referral sources, etc.), responding to staff requests/concerns and maintaining information to assist in the coordination of patient services and staff availability. DUTIES & RESPONSIBILITIES Serves as the primary and secondary responder to all inbound phone calls. Responsible for maintaining information involving current staffs and contract staff’s demographic information, skill sets, availability and productivity levels. Assists the Intake department by supplying staffing solutions to new patient referrals. Accurately completes all workflow associated with staff requests for scheduling changes, caseload reassignments, recertification of services, new referral scheduling , missed visit, visit time exceptions, visit time change requests and all associated workflow as assigned and delegated by the Director of Nursing. Supports clinical leadership by maintaining the proper daily workflow of tasks. Communicates effectively, professionally, and thoroughly with staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintains positive working relationships with current staff and contract staff. Demonstrates commitment, professional growth, and competency. Provides insight to identify needs for additional staff. Maintains comprehensive working knowledge of contractual staff relationships. May be required to provide on call services on the weeknights and weekends. Serves as an administrative support resource for all clinical and marketing staff. Ensures compliance with all state, federal & Medicare regulatory requirements. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) Demonstrates strong written and oral communication skills in person, over the phone (verbal and text) and over email. Establishes productive organizational skills and habits. Provides excellent customer service skills. Strong team skills. Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities. Technical aptitude to know, learn and master the agency’s software. Ability to multi-task in a fast-paced office environment. Promote and demonstrate company core values and mission. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Agape Hospice is a Local Tucson hospice, committed to providing the highest quality, patient-centered hospice services to our patients. We firmly believe that we are here to help patients and their families on the end of life journey in 3 main ways: 1. Providing comfort where there is pain 2. Providing solutions where there are challenges 3. Providing peace in the midst of chaos We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.
