Operations Manager

Agate Bay Realty seeks a motivated (in-person) Rental Operations Manager for our close-knit team in Carnelian Bay. We manage over 50 rental unit spanning from Short term, Ski lease and Long term units.

Long-term commitment preferred, offering promotion potential and bonuses.

Pay is DOE based on experience.

We Offer:

• Negotiable benefits after 8 months (medical, HSA, 401k, or bonus).
• Performance-based bonuses (monthly, quarterly, annual KPIs).
• Flexible PTO.
• VRMA accredited learning support.
• Growth opportunities.
• Company lunches/holiday parties.
• Company computer.

You Bring:

• 1-3 years direct Short-Term Rental Management experience (preferred).
• Hospitality or Customer Service experience (recommended).
• Property Management experience (recommended).
• Excellent written and verbal communication skills.
• Strong problem-solving and organizational skills.
• Customer-centric approach and attention to detail.
• Ability to work independently and collaboratively.
• Tech Savy; Familiarity with booking platforms and relevant software.
• Local Carnelian Bay knowledge (beneficial).
• Comfort around dogs (essential).

Helpful Skills:

• Sales or Marketing experience.
• Basic financial understanding.
• Experience working with Streamline PMS, Breezeway.io, RueBaRue or other relevant software.

Job Overview:

• Guest Experience & Communication: Pre-arrival inquiries, information, check-in; during-stay support, after hours support and issue resolution; post-stay follow-up, reviews, and deposit handling.
• Property Management & Readiness: Turnover coordination with GM, cleaning/maintenance oversight, inventory management, office supply organization and billing.
• Homeowner Communication & Relationship Management: Regular updates on damages/claims, timely inquiry response, assisting with performance reports, building positive relationships.
• Booking Management & Administration: Basic bookkeeping, direct booking handling, assisting with payment processing.
• Performance Monitoring & Improvement: Identifying improvement areas, contributing to strategies staying updated on industry trends.