On-call Shelter Worker - Multiple Openings

Shelter Worker

Agate Housing and Services is an innovative and collaborative nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We progress toward this goal by providing emergency services, shelter, and housing programs for individuals and families. We meet people experiencing homelessness where they are and accompany them on their journey to safe, stable housing and a healthier life. We believe that housing is a basic human right.

Agate Housing and Services Values:

Integrity: Consistently doing the right thing even if it isn't the popular thing.

Equity: Fighting the status quo by actively examining and changing the way things are done to better represent the people who are most impacted by homelessness and hunger.

Humanity: Understanding how these issues impact us- the community, our staff, and the people we work with- as a collective and developing relationships by establishing trust when we put in work to understand the needs of people experiencing homelessness and hunger.

Creativity: Responding to the needs of the community with innovative and unique solutions.

Benefits of working with us:

• Competitive pay
• Medical insurance
• Employer-paid Dental and Life Insurance
• Generous PTO
• Flex Spending Account
• Health Savings Account
• Free Employee Assistance Program
• Floating holidays
• Retirement plan with employer match, up to 3%, deferred
• Referral Bonus Program

Position Overview:

The Outreach and Shelter Department serves single adults through our emergency response programs. Our programs include Shelter, Street Outreach and the Welcome Center. Through these programs, we often encounter individuals along the broad spectrum of homelessness from recently homeless to chronically homeless individuals. The goal in each of these programs is to build rapport and assist in connecting individuals to stabilize their housing and achieving self-sufficiency.

The Shelter Worker will manage daily operations of the shelter. This position works closely with other shelter employees in a team atmosphere to ensure consistent, safe operation of the shelter for all guests and volunteers. Primary responsibilities include answering phones and performing intakes for new shelter guests, monitoring guest behavior, light housekeeping, meal preparation, meal service, administrative work, documentation, and data entry. Additional responsibilities include regularly attending staff meetings and representing Agate's shelters at community meetings and trainings.

Position Responsibilities:

Operational Duties & Hospitality - 65% of workload

• Answer requests for shelter, make appropriate referrals. Conduct new shelter guest intakes.
• Make regular rounds inside shelter to ensure guest safety and maintain calm and peaceful atmosphere for sleeping guests; call emergency services when appropriate and manage guest behavior throughout the shift.
• Uphold shelter policy in a consistent, fair, and equitable manner with a positive and respectful demeanor.
• Ensure daily program routines and procedures occur at scheduled times.
• Perform housekeeping and light maintenance tasks as needed and appropriate; wash, fold and replace all linen to ensure availability for the following shift as needed.
• Prep balanced meals for 50-60 guests, utilizing available food stores, as needed to supplement volunteer- and caterer-supplied meals.
• Organize and clean kitchen space, set out meal items at scheduled intervals.
• Respond to voicemails, emails, and other communication promptly.
• Demonstrate appropriate professional boundaries with clients and colleagues.

Administrative Duties & Documentation - 30% of workload

• Ensure daily shelter documentation is complete and accurate: including bed/room assignments, data collection/input, daily logbook entries.
• Represent Agate Housing and Services to external stakeholders as necessary.
• Regularly attend scheduled staff meetings and supervisory one-to-one meetings.
• Verbal and written communication is clear, effective, and contains adequate detail.
• Protect private data according to the agency's privacy and confidentiality guidelines.
• Collaborate effectively with team members, other programs, and external organizations.
• Seek out professional growth, training opportunities, and additional tasks.
• Maintain a professional attitude in the face of change, challenging/stressful situations/people.
• Understand and adhere to mandated reporting responsibilities.
• 5% workload: Additional duties as assigned.

Required Qualifications:

Successful applicants will embrace the following perspectives:

• Commitment to Agate's values and mission to end homelessness.
• Commitment to working towards an anti-racist culture within Agate and the community.
• Holds the belief that every household can achieve housing stability.
• Understand that homelessness is primarily the result of policy decisions beyond the control of the people we serve.
• Commitment to harm reduction and housing first philosophies.

Successful applicants will have the following skills and abilities:

• Work respectfully with clients, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
• Ability to establish rapport quickly with people experiencing a crisis through use of trauma informed care, client centered care, and strengths-based approaches.
• Ability to meet expectations regarding paperwork and documentation through organizational skills, a strong attention to detail, and the ability to work efficiently and accurately, competency and comfort using technology and computers.

Experience that gives applicants the required skills, abilities, and perspectives listed above are commonly gained through one or more of the following:

• Personal experience with homelessness.
• Experience working, interning, or volunteering with people experiencing homelessness.
• An Associates, Bachelor's, or Master's degree in a relevant field such as Social Work (with accompanying licensure), Human Services, or Family Studies.

In addition, applicants must:

• Lift up to 50 pounds occasionally and 20 pounds routinely.
• Have experience with Microsoft Office products; and pass a background check.

Preferred Qualifications:

• Familiarity with Coordinated Entry systems.
• Experience with HMIS.
• Bilingual skills relevant to the individuals we serve (Spanish, Oromo, Somali, Amharic).
• Experience working in settings with all genders.

We encourage applicants with lived experience to apply, however, those that have received services from Agate Housing and Services within the last two years are ineligible for employment.

Agate Housing and Services is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect. Agate Housing and Services is an equal opportunity employer and encourages applications from people of color, indigenous people, persons with disabilities, and LBGTQ individuals.

Salary : $23 - $23