What are the responsibilities and job description for the Account Manager – Automotive Replacement Glass (ARG) Grove City position at AGC Automotive Americas?
AGC Glass Company North America, located in Grove City, Ohio, fabricates high-quality automotive safety glass for automobile manufacturers located in the United States and abroad. We are searching for individuals who want to join our fast-paced, high-tech, team environment.
Summary of Position:
AGC is seeking a driven and detail-oriented Sales Account Manager to manage key relationships across both Original Equipment Manufacturer (OEM) service accounts and Automotive Replacement Glass (ARG) aftermarket customer accounts. This role requires a blend of customer-focused service, strategic sales management, analysis, and cross-functional collaboration.
Responsibilities:
- Build and maintain strong, professional relationships with customer contacts at both individual and organizational levels.
- Serve as the primary point of contact for assigned accounts, ensuring a high level of customer satisfaction and proactive communication.
- Manage the end-to-end customer order process-communicate lead times, part availability, shipping schedules, and resolve issues efficiently.
- Act as a key liaison between AGC and customer stakeholders, supporting business alignment and mutual growth.
- Monitor and manage accounts receivable status, including escalation as needed.
- Analyze customer forecasts versus actual orders; engage customers to improve forecast accuracy and accountability.
- Provide strategic direction to internal teams regarding customer needs, expectations, and business opportunities.
- Oversee key OEM administrative functions, including customer portal management, purchase order processing, documentation development, and program management.
- Collaborate with cross-functional teams (Supply Chain, Customer Service, Finance, and Engineering) to ensure smooth execution and fulfillment.
- Influence and support the new model development process through early involvement and continuous communication.
- Monitor and report on market trends, competitor activity, and account changes to safeguard business performance.
- Handle additional account management activities including quoting, pricing updates, credit requests, and monitoring excess & obsolete inventory.
- Lead customer RFP responses with support from internal teams; coordinate proposals and negotiate to close business opportunities.
- Support annual budgeting and forecasting activities by analyzing customer-supplied data and external market trends.
- Occasional travel required (<10%, with potential fluctuations based on business needs).
Preferred Qualifications:
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); SAP experience preferred.
- Strong organizational and time-management skills with the ability to handle multiple priorities.
- High attention to detail and accuracy in deliverables.
- Analytical mindset with sound problem-solving and decision-making capabilities.
- Ability to interpret and present data clearly to support decision-making.
- Strong interpersonal and communication skills-both written and verbal.
- Demonstrated ability to work collaboratively within cross-functional teams.
- Positive, proactive attitude with a customer-first approach.
Education & Experience:
Required:
- Bachelor's degree in Business, Supply Chain, or related field, or equivalent combination of education and experience.
- Experience managing customer accounts or in a sales-related role.
Preferred:
- Experience in the automotive glass industry, OEM or aftermarket.
- Familiarity with industry players such as Safelite, Mygrant, Driven Brands, PGW, or Pilkington.
- Understanding of the Automotive Replacement Glass (ARG) supply chain and distribution networks.
What can AGC Offer You?
We offer a competitive compensation package including structured bonus plan, comprehensive benefits including medical, dental, vision, paid vacation, 14 paid holidays, 401k with Company match, free uniforms, safety boot reimbursement program, prescription safety glasses (frames and lenses) and opportunities for career advancement.
Equal Opportunity Employer – To be considered, applicants must be legally authorized to work in the United States.
Visit https://www.agc.com/en/ to learn more about AGC.
