What are the responsibilities and job description for the Head of IT (all genders) position at AGC Inc?
Our purpose is to bring hope to life by enabling life-changing therapies for patients around the globe, creating a healthier and happier tomorrow. Our mission is to work side by side with our customers in order to improve patients’ lives by bringing new biopharmaceuticals to market.
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
JOB SUMMARY
The Head of IT for our Heidelberg site acts as the subject matter expert and single point of contact to the plant business leadership team regarding any topic as it pertains to information technology. The Head of IT is capable of understanding business requirements and translating such into IT requirements. In this role, you will be part of the Global IT Leadership Team reporting to the Vice President, Global IT.
ESSENTIAL JOB DUTIES / RESPONSIBILITIES
- Maintain close relationships with Site Leadership Team and other business partners to understand site technology needs and support requirements across the site.
- Ensure Site-IT Infrastructure lifecycle management and align to capacity growth proactively with accurate forecasts.
- Maintenance of ITIL methodologies (incident, problem, change, configuration, release, capacity-management) in the ITSM platform, ServiceNow.
- Work closely with manufacturing, operations technology, and Quality to maintain and manage a compliant GxP environment.
- Review multiple team, group, or service deliverables to ensure quality (design walk-through, test results, etc.) and adherence to processes, standards, and regulatory requirements.
- Participate in all internal and external audits and provide services in a timely manner.
- Participate on the Global IT leadership team as a strategic thought partner in developing a world-class Global IT organization.
- Communicate IT strategies and roadmaps to Site Leadership.
- Manage or participate in projects assigned by Global IT or business group.
- Build and maintain a close working relationship with the internal peers and the larger IT organization to provide services around networks, hosting, process control, monitoring, and IT security.
- Responsible for managing the local 24x7 escalation process of problems to appropriate support personnel. Evaluate business needs and alignment of work environment for possible process improvements and implement accordingly.
- Manage external partner and vendor relationships.
QUALIFICATIONS
WE OFFER
If you are interested in this role, we look forward to receiving your application via our recruitment portal.
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