Roving Servicing Specialist

Roving Servicing Specialist – Clinton, La Grange, Harnett County, or Greenville

The ideal candidate will actively collaborate with various branch teams to provide outstanding support for loan packages and accounts. You will deliver excellent customer service to both external and internal customers while assisting with loan closings and post-closing actions, loan validations, digital and hard copy security file management, and account servicing responsibilities both virtually and in person. As a roving Servicing Specialist, you will provide branch coverage throughout the AgCarolina territory as needed, with your home location being Clinton, La Grange, Harnett County, or Greenville. You should thrive on the challenge of efficiently supporting and prioritizing high-quality loan servicing and accounting from closing through loan satisfaction/release. You will work in a culture that welcomes and respects strong customer service skills, multi-tasking, confidentiality, attention to detail, time management, and organization.

The roving Servicing Specialist position is not eligible for remote work.

If you:

• are a skilled loan specialist, with exceptional organization and multitasking skills
• have familiarity with loan packages, accounting, and the ability to learn and function in multiple systems
• take initiative, own your work, and are a quick learner
• are self-motivated and adaptable to a dynamic work environment
• have strong interpersonal skills and ability to work with all levels of the organization
• understand and appreciate agriculture and rural communities
• are looking for the excitement of being part of the solution to agricultural financing, which benefits both our state and our nation
• want more excitement, challenges, and rewards for your efforts
• want to be part of a dynamic team and company, with a great work culture

then you might be the person we are looking for!

The roving Servicing Specialist will contribute to all our business objectives including “Serve our Members and Rural Communities”. This position would report to the Lending Operations Manager.

**Internal applicants must be in current position for at least 12 months before applying.

How you will impact AgCarolina Farm Credit:

• Accurately and efficiently assist with closings of all sized loans with moderate complexity while meeting work quantity and quality expectations
• Timely and accurately key payments and ledger entries, prepare deposits, report monitoring, and daily balancing
• Provide support and backup on centralized loan services throughout the territory
• Adhere to Association’s internal controls policy
• Ensures files are complete and scan loan documents per Association policy
• Show initiative by proactively owning and monitoring loans from the queue and providing support as needed
• Participate in centralized committees as needed
• Demonstrates mastery of Servicing Specialist duties and require a low level of oversight
• Collaborate with manager and leads on process improvement areas
• Deliver exceptional customer experience
• Foster relationships with members and peers
• Invest in ongoing learning and development opportunities to both grow the individual and the Association.
• Maximizes quality business growth to meet Association’s profitability and other business plan objectives

What you need to succeed:

• Education and/or experience equivalent to Associate’s degree in business, legal, or accounting
• Strong interpersonal, customer service and problem-solving skills
• Detail oriented and excellent communication (oral and written) skills
• Must be a quick learner who takes ownership over their knowledge and continuous development
• Must be adaptable, highly organized, and capable of prioritizing multiple tasks to meet deadlines and expectations
• Proficiency in Windows and Microsoft 365 products
• Ability to learn and efficiently perform in a multitude of loan and accounting systems
• Experience with technological tools for task management and collaboration
• Capability to effectively manage high stress situations in a professional manner
• Foster and promote a collaborative team atmosphere
• Valid driver’s license with the ability to travel within AgCarolina Farm Credit's territory and outside the territory for training from time to time
• Work independently under general supervision

What we offer:

• Competitive pay, including eligibility for incentive pay
• Comprehensive benefits (medical, dental, life, LTD, and others)
• Company-matched 401(k) (100% match of the first 6% you defer)
• Commitment to training and professional development
• Meaningful work that allows one to make a difference in agricultural and rural communities.
• Opportunities for work-life balance
• A great work environment with colleagues who have a shared commitment to our core values

Interview Process:
Applications received within the first 2 weeks of posting date will receive priority consideration. The position will remain open, however, until the vacancy is filled.

It is the policy of AgCarolina to provide equal employment opportunities without regard to race, color, religion, sex, pregnancy, childbirth or related conditions, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Who is AgCarolina?
Headquartered in Greenville, North Carolina, AgCarolina Farm Credit offers career opportunities throughout Eastern North Carolina. W e service the financing needs of farmers and rural residents. . Federally chartered and a part of the national Farm Credit System, we are locally owned by our members. As we work together, we can help you achieve your goals and dreams, while strengthening our communities.

AgCarolina Farm Credit is the largest ag lending cooperative operating in North Carolina with a local presence throughout the territory. The Association has over $3 billion in gross loan volume, serving more than 6,000 members.

Our purpose at AgCarolina Farm Credit (ACA) is to serve the agricultural industry and our rural communities, yielding a more prosperous future for all. We are committed to providing constructive credit and financial services to grow the success of our members, one local relationship at a time.

We believe that having a diverse and inclusive team of employees is the best way to serve our agricultural and agribusiness customers. We seek to involve all employees, management team members, and our board of directors in fostering an environment that encourages and promotes the positive contributions of individuals from all backgrounds. By embracing and leveraging our unique strengths and treating people fairly we establish ourselves as a positive corporate citizen and an employer of choice.

We are committed to attracting and developing an outstanding team of employees and supporting each one to achieve his or her full potential. Our success at AgCarolina GROWS by:

· G rowing our people and association

· R elationships built on respect, trust, and integrity

· O wning responsibility for our attitudes, actions, and job performance

· W elcoming everyone and treating them fairly

· S erving one another, members, and local communities