What are the responsibilities and job description for the 2025 PTx Product Support Specialist Rotational Development Program position at AGCO?
Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!
CATALYST, AGCO's global rotational development program, is designed to offer you in-depth career experiences, ongoing mentorship, and targeted training across a range of business areas. You will be immersed in experiences that directly make a difference. Full-time CATALYST positions allow you to rotate between three or more business areas to help you prepare for your next career steps within AGCO.
The Product Support Specialist provides technical assistance to growers and dealers through calls, on-site visits, and online support. They collaborate with multiple teams to ensure successful product launches, develop technical publications, and lead dealer training. Additionally, they analyze market trends, support sales efforts, and enhance customer relationships through field insights and product clinics.
Upon successful completion of the program, you will have career opportunity as a Product Support Specialist, Supply Chain Analyst, Data Engineer, or other roles at AGCO. Candidates who apply for this program, should be interested in a long-term career path with AGCO. By joining ACGO’s CATALYST rotational development program, you will discover the endless career opportunities through a solid foundation of data & analytics and understanding of our customers.
Your Impact
- Field calls from growers and dealers on technical support questions during office hours as well
- Respond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation.
- Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option
- Communicate issues and future needs to the R&D team for current and future products.
- In collaboration with R&D, being actively involved with the go-to-market process for some of our new products helping to ensure a successful product launch.
- Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.
- Lead breakout sessions of both introductory and advanced level dealer training.
- Compile, analyze, and report on test plot and field data to forward to marketing department and R&D.
- Conduct market research to better understand product placement
- Work with a team to develop marketing material for dealers and customers
- Develop product messages for new products entering the market
- Conduct ride-alongs with dealers and customers to understand field usage and provide hands-on product support.
- Analyze dealer activity and sales performance to identify growth opportunities.
- Help build and manage dealer and customer pipelines, supporting sales team efforts
- Attend and lead product clinics
Your Experience and Qualifications
Your Compensation
This position will pay $70,000. This position is eligible for a bonus based on 7% of compensation.
Your Benefits
Available benefits include health care and wellness plans, dental and vision plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays, paid time off, health savings and flexible spending accounts, reimbursement for continuing education, life insurance, and other supplemental insurance plans.
Your Workplace
You will be working onsite at one of our locations. Possible locations include :
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
Join our extraordinary team today and apply now!
AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Salary : $70,000
