What are the responsibilities and job description for the Desktop Support IV position at Ageatia Global Solutions?
Job Description
Job Description
This role will require applicants to participate in level three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable
working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident / service requests and project work. Professional verbal and written communication skills are a must. This is a remote position (that is subject to change) – that could potentially require occasional office / site visits for troubleshooting and / or project work. The candidate must work and live in the Client -no accommodations are possible in this regard.
The main activities for this role are as follows :
- Level 3 support and maintenance of workstation software and hardware
- Support and maintenance of Operating Systems for user workstations
- Peripheral device support (printers / scanner / etc) and maintenance
- Incident and Service Request Management
- Technical assistance on projects as assigned by Desktop Support Supervisor
Top Required Skills & Years of Experience :
Nice to Have Skills :
