What are the responsibilities and job description for the Service Coordinator III position at Ageatia Global Solutions?
Job Description
We are seeking an experienced and highly organized Service Coordinator III to join our team. The ideal candidate will coordinate and oversee the execution of service tasks, ensuring the highest level of customer satisfaction and efficient operations. This role requires excellent communication skills, a solid understanding of google, and the ability to collaborate effectively with different teams.
Responsibilities
We are seeking an experienced and highly organized Service Coordinator III to join our team. The ideal candidate will coordinate and oversee the execution of service tasks, ensuring the highest level of customer satisfaction and efficient operations. This role requires excellent communication skills, a solid understanding of google, and the ability to collaborate effectively with different teams.
Responsibilities
- Service Coordination: Manage and coordinate service requests and projects from initiation to completion, ensuring timely and accurate delivery of services.
- Customer Interaction: Serve as a point of contact for customers. Address customer inquiries and issues promptly and professionally.
- Team Collaboration: Work closely with Customer Success Managers, Project Managers, technicians, and other team members to allocate resources and resolve service-related issues.
- Documentation: Request and manage all necessary documentation related to service contracts, including reports, forecast, and purchase orders.
- Continuous Improvement: Identify and implement process improvements and best practices to enhance service delivery and operational efficiency.
- Vendor Management: Assist in handling payment and billing issues with partners and vendors. Ensure timely and accurate processing of invoices.
- Contract Management: Work with the Service Contracts team for contract loading, renewals, and change requests. Manage changes within customer contracts. Close out monthly Install Agreements.
- Issue Resolution: Handle customer escalations and provide effective solutions to ensure customer satisfaction.
- Event Planning: Coordinate quarterly team meetings.
- Education: Bachelor's degree in business administration or a related field.
- Experience: 3-5 years of experience in business service coordination, administrative or a related role.
- Skills: Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Suite, and other relevant software.
- Communication: Excellent verbal and written communication skills. Ability to convey information clearly and effectively to both customers and team members.
- Organization: Exceptional organizational and multitasking skills. Ability to prioritize tasks and manage time efficiently.
- Problem-Solving: Strong analytical and problem-solving abilities. Capacity to handle complex service issues and provide effective solutions.
- Interpersonal Skills: Strong relationship-building skills with a focus on teamwork and customer satisfaction.
- Financial Understanding: Basic financial knowledge, including cost management and revenue forecasting.
- Salesforce experience
