Windows Management Engineer

Job Summary

• Reporting to the Device Management Manager, the Windows Management Engineer integrates
• and supports enterprise information systems management, including Windows systems (SME),
• server administration, virtualization, application packaging, networking, scripting automation,
• and classroom management applications. Working from a central location, this role is a Level III
• (resolver) resource in a tiered service desk hierarchy. The Windows Management Engineer
• ultimately supports teachers in educational institutions and implements end-user technology into
• the classroom, as well as supporting staff across the district to perform critical business
• functions. The Windows Management Engineer will be held accountable for the following
  
  

Responsibilities

• Serves as the subject matter expert for the enterprise Windows Workstation OS Ecosystem
• Tests and deploys of new and updated software to Windows client systems
• Implements policy changes on clients via the most appropriate methods
• Develops and deploys Windows Image including building Windows OS Image for
• network-based deployment (PXE), USB image, and vendor factory imaging including crucial
  
  

Core applications

• Modifies source installation media for Windows Application Packaging to redeploy with
• customized configuration settings across the Windows fleet
• Supports the service desk, vendors, and Technical Coordinators as they support the schools
• and students.
• Creates and maintains documentation for Windows Management processes, procedures, and
• configurations
• Defines and manages the device support lifecycle for Windows systems within the classroom
• and across the institution
• Manages and configures the Windows System, including, developing computer collections,
• managing advertisements, and deploying patches, updates, applications, and modifying
• configurations to ensure standardization as well as to improve the functionality of the enterprise
• fleet of devices using device management tools such as configuration manager, Intune, etc.
• Uses applications for device lockdown to prevent student tampering; monitoring/tracking tools
• to ensure student time-on-task; and efficient educator workflows.
• Assembles technical architecture documentation, as well as end-user training documentation,
• to disseminate to staff across the District
• Collaborates with support teams to help ensure standards are maintained, problems are
• addressed, field issues are understood and future states anticipated
• Updates all assigned tickets capturing troubleshooting activities and resolution, resolving
• escalations from the Service Desks
• Takes the lead for discovery and ownership of Windows desktop and related product issues
• Implements platform-agnostic and supportable solutions across Microsoft Windows, Apple
• Mac OS & iOS, and Chrome OS
• Collaborates with teachers on Google Apps for Education on Windows devices
• Collaborates with the technology curriculum and educational assessment partners to ensure
• Windows devices are fully suitable for classroom usage and student assessments
  
  

Other duties as assigned

In order to be successful and achieve the above responsibilities, the

Windows Management Engineer must possess the following

Qualifications: Education and Experience Required:

• High School Diploma or GED equivalent and a minimum of ten (10) years of professional
• experience in technology and a minimum of five (5) years of Windows system administration
• experience (Windows systems (SME), server administration, virtualization, application
• packaging, networking, and scripting automation is required); Associate degree preferred; or
• Bachelor's degree from an accredited college or university and a minimum of five (5) years of
• professional experience in technology, including a minimum of five (5) years of Windows system
• administration experience (Windows systems (SME), server administration, virtualization,
• application packaging, networking, and scripting automation) is required; Computer Science,
• Engineering, or a related field, preferred
• Experience with Classroom Management Technology, preferred
• Experience with Windows technology in the classroom, preferred
• Experience with OS image deployment leveraging MDT/WDS/PXE/Autopilot, preferred
• Mobile Device Management (MDM) administration experience, preferred
• Relevant industry certifications (e.g., CompTIA Certifications, CompTIA A , Network ,
• Server ), preferred
  
  

Knowledge, Skills, And Abilities

• Ability to troubleshoot complex systems
• In-depth knowledge of client, network, and server-side troubleshooting methods
• Understanding of Windows configuration management via WMI, policy, registry, and scripting
• Excellent verbal and written communication skills; capable of communicating and
• collaborating with a wide variety of internal and external stakeholders
• Self-motivated with the ability to successfully prioritize tasks, as well as, function
• independently and collaboratively
• Familiarity with Hyper V virtual environment
• Knowledge of TCP/IP and Wireless network (Wi-Fi) setup
• Analysis and investigation skills, with a structured approach to problem-solving
• Outstanding customer service skills.
• Knowledge of Microsoft technologies (Active Directory, Configman, Intune, Azure AD)
• Knowledge of Clients network infrastructure
• Knowledge of wireless network (Wi-Fi) setup using enterprise-standard secure solutions
• In-depth knowledge of technical troubleshooting with Windows systems
• Ability to perform end-user training on Windows platforms
• Understanding of at least one enterprise-level configuration management tool such as
• Microsoft Configuration Manager, Windows Intune, etc.
  
  

Familiarity with virtualization technologies and implementations in a distributed server and VDI

ecosystem

• Strong interpersonal and organizational skills and demonstrated capability to abstract manual
• tasks into automated solutions