Urgent Care Patient Service Associate

Agencare Urgent Care

Agenacare Urgent Care provides the local, medically underserved community, with access to a quick and convenient care option for low to moderately acute injuries and illnesses. Centrally located and easily accessible in Franklin County, Agenacare Urgent Care will offer an alternative option for non-acute emergencies. As a for-profit Urgent Care facility, we accept most major insurance carriers along with Medicare and Medicaid. Our Urgent Care is staffed with Autonomous Nurse Practitioners and Physician Assistants with an overseeing Physician as our Medical Director. Agenacare Urgent Care provides the community with the highest level of care, minimal wait times and maximum efficiency by employing and utilizing the following health care providers to the highest level of their scope of practice: Paramedics, Registered Nurses, Medical Assistants, Radiology Technicians, Ultrasound Technician and Medical Scribes. We offer evaluation and treatment for low to moderately acute illnesses and injuries, COVID-19 diagnosis and treatment, fractures, suturing/wound care, Sports Physicals, DOT physicals, Occupational Medicine needs, Urine Drug Screens, IV hydration, Lab Draws, X-ray Imaging, Ultrasound Imaging and more. Agenacare Urgent Care is a CLIA waived facility with Rapid PCR capabilities, that also works with Quest Diagnostics for send out laboratory tests. Agenacare Urgent Care redefines the Urgent Care experience with a unique model that optimizes both the patient's and healthcare worker's time, level of care and satisfaction.

Mission Statement- To provide medically underserved communities a patient-centered, high quality Urgent Care option. We strive to exceed healthcare expectations with affordable care, compassion and efficiency.

Vision - To redefine the acceptable standards of patient care by being the catalyst of change in the Urgent Care setting through The Agenacare Way.

Core Values

• Innovative Health Care Delivery
• Honesty / Integrity
• Community Focused
• Dedicated to Excellence
• Compassion for overall health and wellbeing of individuals
• Team Work

The Agenacare Way

To uphold an environment where our patient care is the forefront of our focus. We are dedicated to the highest level of patient satisfaction and health outcomes through consistency, collaboration and a thorough continuum of care.

Patient Service Associate

• Responsibilities:
• Greet patients, families and visitors to the facility. Notify personnel of the patient's arrival.
• Escorts patients or arranges for escort to assigned rooms or stations, and keeps patients advised if excessive waiting time.
• Assists in coordination of patient flow.
• Conducts interviews of patients and/or representatives to obtain and record name, address, age, persons to notify in case of emergency, attending physicians, and individual or insurance companies responsible for payment of bills.
• Assists patients with paperwork and explains practice policies.
• Enters patient admitting information into computer and routes printed copy to department.
• Telephone communication both internally and externally. Answer phones timely and professionally. Relay information in an accurate, concise manner.
• Serve as a source of information/communication for patients, families, visitors, facility personnel.
• Call insurance companies to verify benefits.
• Inform patients of their anticipated financial liability.
• Enter appropriate information into the computer system.
• Checks out patients, collects money, gives receipt and balances cash flow.
• Prepare patient charts and identification labels.
• Files charts and all documents and correspondence.
• Maintain medical records and review for completeness, assemble records into standard order and file records in designated areas according to applicable alphabetic and numeric filing systems.
• Receives payment on account and performs necessary accounting duties in accordance with the standard procedures of the Center.
• Maintains adequate inventory of supplies by preparing and submitting requisitions to Center’s lead.
• Respond to requests for information from medical records files, then locate, sign out and deliver medical records requested by physicians.
• Operate computers to enter and retrieve data and type correspondence and reports.
• File results of laboratory tests and other procedures to records.
• Scan materials or copy records and examine materials for legibility.
• Comply with all HIPAA regulations to maintain patient rights to privacy by not discussing privileged information outside the work area and preserving the patients’ dignity at all times.
• Perform other office functions as directed by the Office Manager.
• Assists in patient satisfaction surveys.
• Participate in pertinent educational programs and facility meetings. Brings operational topics to management’s attention prior to meetings.
• Report all undesirable matters or services requiring correction to the Director of Clinical Services.
• Sees that physical properties of the office are kept in good state of repair, monitors security policies of the clinic and reports status to appropriate people.
• Other Responsibilities:
• Understand, promote and operate by company vision and values, goals, objectives and strategies.
• Help other employees to accomplish Center goals.
• Promote harmony, teamwork, leadership, supervisory and employee relations through example.
• Participate in training, orientation and staff development programs.
• Comply with all HIPAA regulations to maintain patient rights to privacy by not discussing privileged information outside the work area and preserving the patients’ dignity at all times.
• Qualifications:
• Weekday availability is MUST.
• Strong verbal and written communication
• Basic PC and data entry skills
• Knowledge of medical terminology and telephone etiquette
• Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
• Minimum of one year of work experience in directly communicating and activities, preferred
• providing service to patients or public; preferably in a healthcare related field
• Experience in effectively coordinating multiple tasks or Degrees, Licensures, Certifications related to the field
• Candidates are required to pass a drug test and background check before beginning employment

Job Type: Part-time

Pay: From $31,200.00 per year

Schedule:

• 12 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you consistently available on weekdays for 12-hours shifts?

Work Location: In person

Salary : $31,200