What are the responsibilities and job description for the Customer Service Representative position at Agency LLC?
- Answering the phone or in a specific department and transferring calls as needed
- Sorting and delivering incoming mail and collecting and sending outgoing mail
- Create documents, maintain databases and send memos and emails
- Making logistical arrangements for meetings or conferences, including booking travel, making reservations, or organizing rentals
- Running errands and making deliveries around the office or to external parties
- Collecting, filing, and organizing office documents, such as reports and confidential records
- Managing digital document filing, including encrypted documents and email correspondence
- Transcribing or taking notes during meetings and writing minutes, memos, and agendas
- Preparing or processing invoices
- Assisting with accounts payable and accounts receivable, including simple bookkeeping and banking tasks
Qualifications
- Strong customer service and guest relations skills
- Proficient in handling multi-line phone systems
- Knowledge of hospitality management practices
- Ability to communicate effectively, with bilingual or multilingual skills preferred
Summary
As a Desk Clerk, you will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your core skills in front desk operations, hospitality, and guest services will be essential in managing reservations and addressing inquiries. With premium skills in hospitality management and multilingual communication, you will enhance guest experiences. Additionally, your relevant skills in handling multi-line phone systems and guest relations will contribute to the smooth operation of our hotel. Join us to be a vital part of our dedicated team in delivering outstanding service.
Job Type: Full-time
Pay: $15.50 - $18.00 per hour
Shift:
- 8 hour shift
Experience:
- Office: 4 years (Required)
Work Location: In person
Salary : $16 - $18
