What are the responsibilities and job description for the Help Desk Technician position at Agenda Consulting, LLC?
Job Overview
We are seeking a dedicated and skilled Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to end-users, ensuring that all IT issues are resolved efficiently and effectively. This role requires a strong understanding of IT infrastructure, software troubleshooting, and network administration. The Tier 1 Help Desk Technician will play a crucial role in maintaining the functionality of our systems and enhancing user satisfaction.
Duties
- Provide first-level technical support to users via phone, email, or in-person.
- Troubleshoot software issues across various platforms, including Windows and MacOS.
- Assist with network administration tasks, including managing Local Area Networks (LAN) and Group Policy Objects (GPO).
- Utilize proprietary ticket system for tracking incidents and service requests.
- Provide resolution of basic security related issues such as malware detection, password reset.
- Document and escalate complex issues to senior IT staff as necessary.
- Stay updated on the latest technology trends and best practices in IT support.
- Occasional customer site work within Fredericksburg, VA and surrounding areas.
Requirements
- Proven experience in IT support or help desk roles.
- Strong skills in software troubleshooting across various operating systems.
- Knowledge of IT infrastructure components and their functionalities.
- Familiarity with ticketing systems is a plus.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong problem-solving abilities and attention to detail.
- Reliable transportation.
- Valid driver’s license.
Join our team as a Tier 1 Help Desk Technician and contribute to delivering high-quality IT support while enhancing your skills in a dynamic environment.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekdays
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Fredericksburg, VA 22401 (Required)
Work Location: In person
Salary : $19 - $23