What are the responsibilities and job description for the Desktop Support Specialist - Secret Cleared position at Agensys Corporation?
Location: The Pentagon, Washington, D.C.
Clearance Required: Active Secret Clearance
Certification Required: Security CE
Employment Type: Full-time | Onsite
Overview
Join a mission-critical Air Force IT program supporting senior Air Force and Department of Defense leadership at the Pentagon and throughout the National Capital Region. We’re seeking a skilled Desktop Support Specialist to provide onsite technical support for hardware, software, and network configurations—ensuring seamless operations in a dynamic, high-visibility environment.
As part of the Desktop Support team, you’ll directly support over 18,000 devices across secure and non-secure networks, handling tasks such as end-user troubleshooting, system installations, technical refreshes, and executive-level IT support.
Key Responsibilities
- Provide onsite analysis, diagnosis, and resolution of complex desktop issues
- Install, configure, test, maintain, and troubleshoot workstations and peripherals
- Support hardware/software refreshes, customer installations, and office moves
- Troubleshoot issues related to Common Access Cards (CACs), PKI certificates, VPN access, Outlook, and network connectivity
- Utilize Remedy to document, track, and manage incident tickets
- Collaborate with network administrators and system teams to maintain desktop environments
- Maintain accurate records of installations, repairs, and system performance metrics
- Ensure compliance with software licensing and cybersecurity requirements
- Support technical events and conferences when required
Basic Qualifications
- High school diploma or equivalent
- 5 years of relevant IT support experience
- Active DoD Secret clearance
- Security CE certification
Preferred Qualifications
- Strong communication and customer service skills
- Ability to clearly explain technical issues to non-technical users
- Experience managing user accounts in Active Directory
- Familiarity with enterprise ticketing systems like Remedy
- Self-starter with the ability to work independently or in a team setting
- Quick learner with strong problem-solving abilities
