What are the responsibilities and job description for the IT Asset Analyst position at Agensys?
Job Description
Job Description
Title : IT Asset Analyst
Government client : DTRA
Clearance requirement : Secret
Work Location : Ft. Belvoir, VA
As an IT Asset Analyst, you will be responsible for providing technical support and assistance to clients utilizing our solutions. You will play a critical role in ensuring our clients experience minimal downtime and maximum satisfaction with our products. Your primary responsibilities will include :
- Responding to client inquiries and technical issues via phone, email, or chat in a timely and professional manner.
- Diagnosing and troubleshooting technical issues related to Plug and Play devices, software, and peripherals.
- Guiding clients through step-by-step solutions to resolve technical problems and provide instructions on product usage.
- Documenting support tickets, including detailed descriptions of issues, troubleshooting steps taken, and resolutions achieved.
- Collaborating with internal teams, including Product Development and Quality Assurance, to escalate complex issues and provide feedback for product improvement.
- Assisting with Plug and Play product installations, configurations, and updates as needed.
- Maintaining a high level of customer satisfaction through effective communication and problem-solving skills.
Qualifications :
Company Description
Agensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.
Company Description
Agensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.
