What are the responsibilities and job description for the Sales/Customer Service Rep position at Agent Alliance?
This role involves engaging with potential clients who have expressed interest in our services and products. This virtual or hybrid position offers the flexibility to work remotely and in the office. If you are a self-starter with excellent communication skills and a passion for people, we encourage you to apply.
Responsibilities:
- Conduct inbound calls and respond to inquiries via email or other communication channels
- Schedule virtual appointments with customers via Zoom
- Customize new benefit plans and adjust existing plans to fit the current needs of each client
- Educate customers on the features and benefits of our offerings
- Perform reviews for existing clients, as well as help with any necessary claims or adjustments
- Address any questions or concerns potential customers may have
- Provide attentive customer service and any necessary administrative support in response to members' needs
- Collaborate closely with other team members to ensure a seamless sales experience for customers
- Maintain accurate records of all sales interactions in our CRM system
- Stay updated on industry trends and competitors to position our products or services effectively
Qualifications:
- Previous experience in sales or customer service is a plus but not necessary
- Excellent verbal and written communication skills
- Strong negotiation and persuasion abilities
- Ability to work independently and in a team environment
- Detail-oriented with strong organizational skills
- Proficient in using Zoom and MS Office Suite
- Self-motivated with a strong drive to achieve objectives
Benefits and Perks:
- Weekly pay and performance-based monthly bonuses
- Comprehensive training and ongoing professional development opportunities
- Hybrid work options with the flexibility to work remotely and in the office
- Generous benefits package, including health insurance, retirement plans, and company stock options
- Collaborative and inclusive work environment
- Opportunities for career growth and advancement within the company
