Customer Success Manager

At Agent Connect AI, our mission is to transform customer interactions for home service businesses. We specialize in developing advanced solutions that answer calls, schedule appointments, and streamline operations for plumbers, roofers, and other professionals in the home services industry. By leveraging our Voice Agents, businesses can operate more efficiently and deliver exceptional customer experiences1.

Our dedication to innovation has positioned us as a leader in the industry. We foster a workplace culture built on creativity, diversity, and professional growth. If you're passionate about empowering local businesses and excited to work with transformative technology, Agent Connect AI is the ideal place for you1.

As a Customer Success Manager (CSM) at Agent Connect AI, you will play a critical role in ensuring clients unlock the full potential of our solutions. Acting as a trusted advisor to home service businesses, you’ll guide them through onboarding, training, and adoption while driving customer satisfaction, retention, and growth12.

You will collaborate closely with clients to understand their needs, provide tailored solutions, and work with internal teams to deliver seamless experiences. Your efforts will build strong relationships that foster loyalty and long-term business success1.

• Serve as the primary contact for a portfolio of SMB clients, ensuring smooth onboarding and training processes.
• Understand each client’s business objectives and develop strategies for measurable success.
• Proactively monitor customer satisfaction, identify challenges early, and present solutions.
• Identify opportunities for upselling and cross-selling within your client base.
• Conduct regular reviews with clients to assess progress and uncover growth opportunities.
• Provide feedback to the product team to ensure offerings align with market needs.
• Maintain detailed records of customer interactions using CRM tools like HubSpot.
• Represent Agent Connect AI at industry events and trade shows to strengthen client relationships12.

• 1-2 years of experience in customer-facing roles such as customer success, account management, or sales in tech or SaaS industries.
• Proven ability to drive customer satisfaction and retention while fostering growth.
• Strong interpersonal skills with the ability to build trust across all levels of client organizations.
• Ability to simplify complex solutions into actionable insights for clients.
• A proactive approach to problem-solving and anticipating client needs.
• Experience working in fast-paced environments focused on delivering high-quality outcomes.
• Familiarity with CRM tools like HubSpot for managing customer relationships1.

• Opportunities for career advancement in a rapidly growing market.
• A unique product that helps home service businesses thrive.
• Competitive compensation package including performance-based bonuses.
• Equity options that align your success with the company’s growth.
• Comprehensive health benefits and a vibrant workplace environment1.

Salary ranges from $55k - $70k per year based on experience, plus performance-based bonuses