What are the responsibilities and job description for the Customer Service Insurance Sales Agent position at Agent Hailie Mickley State Farm?
Overview
We are seeking a dedicated and enthusiastic Customer Service/Sales Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and build relationships will be key in ensuring customer satisfaction and loyalty. We value individuals who bring diverse skills, including experience in sales, retail, and multilingual capabilities.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service.
- Assist customers with product information, order processing, and issue resolution.
- Maintain a thorough understanding of our products and services to effectively address customer needs.
- Collaborate with team members to enhance the customer experience and streamline processes.
- Document customer interactions accurately in our system for future reference.
- Identify opportunities for upselling or cross-selling products based on customer needs.
- Participate in training sessions to improve product knowledge and customer service skills.
Requirements
- Proven experience in customer service or related fields such as retail sales or telemarketing.
- Strong communication skills with the ability to convey information clearly and effectively.
- Experience in outside sales or insurance sales is a plus.
- Multilingual or bilingual abilities are highly desirable to cater to a diverse clientele.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong problem-solving skills with attention to detail.
- A positive attitude and willingness to learn new skills.
Join us in delivering outstanding service while growing your career in a supportive environment!
Job Type: Full-time
Pay: $50,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Supplemental Pay:
- Bonus opportunities
- Commission pay
Language:
- Spanish (Preferred)
License/Certification:
- Property and Casualty License (Preferred)
- Life & Health Insurance License (Preferred)
Ability to Commute:
- Carbondale, CO 81623 (Required)
Ability to Relocate:
- Carbondale, CO 81623: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $85,000