Patient Coordinator

Company Description

Agentis Longevity, based in Nashville, is a pioneering platform focused on advancing longevity healthcare solutions. Partnering with leading providers, we deliver innovative treatments such as hormone optimization and peptides to optimize health span and vitality. With a mission for excellence and a passion for impact, we prioritize accessibility, clinical quality, and teamwork to provide life-changing impacts for our patients.

Role Description

This is a full-time on-site Patient Coordinator role located in Nashville, TN at Agentis Longevity. The ideal candidate will play a key role in nurturing patient relationships, educating potential and existing patients, and driving clinic growth by re-engaging past clients. If you are passionate about health, wellness, and delivering outstanding patient care, we would love to have you join our team!

Day to Day Responsibilities

· Customer Service: Act as the first point of contact for all patients, ensuring exceptional service through effective communication and problem-solving. Foster a welcoming and supportive clinic environment.

· Patient Nurturing: Build and maintain relationships with potential and existing patients by providing ongoing guidance, support, and follow-up to ensure their wellness journey is progressing successfully.

· Education of Potential Patients: Inform potential patients about the services we offer, including hormone therapy and wellness solutions. Clearly explain the benefits of our treatments in relation to their individual needs and health goals.

· Education of Existing Patients on Other Services: Educate current patients on additional services and treatments that can further improve their health outcomes and support their longevity goals.

· Reactivating Patients: Reach out to past patients who have discontinued services to re-engage them with our practice, offering solutions to address their health concerns and support long-term wellness.

Internal Sales Responsibilities:

• Build relationships with potential and current patients to increase service adoption and patient retention.
• Achieve daily, weekly, and monthly sales goals by upselling additional services and wellness products.
• Collaborate with clinical staff to develop personalized care plans and recommend services that best suit the patient’s health goals.
• Utilize lead generation and follow-up strategies to convert inquiries into consultations and treatments.
• Maintain accurate and detailed records of patient interactions, sales efforts, and follow-up activities in the clinic's CRM system.

Professional Qualifications

· Undergraduate degree preferred, a focus in sales / marketing is a plus

· 3-4 years of sales experience (phone sales experience preferred) and customer relationship experience required

· Experience in Customer Relationship Management tools preferred, Hubspot specific experience is a plus

· Ability to multitask and manage patient relationships effectively.

· Sales experience in a healthcare or customer-focused environment preferred.

· Passionate about the health, wellness, and longevity space