What are the responsibilities and job description for the Licensing Coordinator position at AgentSync?
AgentSync is a powerful, easy-to-use Compliance as a Service solution, directly integrating regulatory database sources of truth (i.e. NIPR, FINRA) with core business systems (i.e. Salesforce) so we can automate the critical business processes associated with these compliance requirements.
We're a new-school solution tackling an age-old, ubiquitous problem with smart technology and automation in a market full of inefficient, high-cost solution options - spreadsheets, manual processes, legacy software, more headcount, outsourcing, etc.
Do you have experience in insurance, compliance, and / or licensing? Are you excellent at customer stakeholder management? Consider yourself a natural problem-solver? We are looking for a customer-obsessed, product minded professional to support customers using our AutoPilot service. This is a high visibility, high value-add opportunity with a ton of trust and responsibility where you'll take your licensing experience and elevate it to new levels.
The Managed Services team is on the frontline, working with our most important and valuable asset - our beloved customers. You will be the AgentSync end user for our Managed Services, Autopilot, customers. Our customers have invested their time, resources, and trust in us, and the Managed Services, Autopilot team will manage compliance and regulatory solutions for them. Through AgentSync's collective knowledge and first-hand experience solving the same problems as our customers, our Managed Services team will deliver value and expertise through a scalable, eloquent product and services offering. AgentSync's Customer Experience team will be our fastest growing team for the foreseeable future and if you want to grow, it's a great place to be.
What you'll do :
- Wow customers with AgentSync's culture and values - most especially, Customer Love
- Build and cultivate deep, trusted, and transparent relationships with our customers, your clients, while doing the same on a team and company level
- Collaborate closely and effectively with customers and AgentSync teams to ensure delivery of agreed upon services and solutions for our customers
- Get hands-on supporting customers, using the AgentSync products firsthand, to quickly, accurately, and efficiently solve their challenges
- Deeply understand our customers' goals, ambitions, daily problems, business process improvements, and different use cases
- Use your love of Salesforce and deep understanding of AgentSync's products to understand customer requests, inquiries, and product feature requirements
- Communicate clearly and accurately with internal teams regarding customer updates, new customer requirements, progress updates, and closed-loop product feedback for service and product innovation
- Create and iterate on foundational best practice processes, tools, measurement, and keep a growth mindset
- Be a strategic "voice of the customer" thought-partner for our marketing, sales, implementation, support, product, and engineering teams to perpetually identify AgentSync product and customer experience improvements
Your experience :
Don't meet all of these requirements? No worries. We are committed to building a team that embraces a variety of backgrounds, experiences, perspectives, and skills. We believe that the more inclusive we are, the better our work will be. Even if your previous experience doesn't perfectly match with the job qualifications listed, we encourage you to apply.
About us :
AgentSync is a powerful, easy-to-use Compliance as a Service solution, directly integrating regulatory database sources of truth (i.e. NIPR, FINRA) with core business systems (i.e. Salesforce) so we can automate the critical business processes associated with these compliance requirements.
We're a new-school solution tackling an age-old, ubiquitous problem with smart technology and automation in a market full of inefficient, high-cost solution options - spreadsheets, manual processes, legacy software, more headcount, outsourcing, etc.
Compensation : 29-$45 per hour
This is a 1099 Contractor role and is not eligible for PTO or benefits
Candidates : AgentSync Recruiting & Talent teams will only communicate with you using @agentsync.io email addresses. When you receive communication from AgentSync, check the email address domain to ensure you're connected with our team (and not a scammer!).
Salary : $29 - $45
