Maintenance Technician

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

POSITION SUMMARY:

The Maintenance Technician is responsible for ensuring the safe, efficient, and functional operation of building systems and equipment. This role supports the facilities management team by performing routine maintenance, responding to work orders, conducting inspections, managing inventory, and overseeing outsourced preventive maintenance services. The technician is also responsible for providing timely corrective actions on any issues that arise, assisting with various facilities tasks, and maintaining clear communication with the facilities staff and other personnel across the organization.

ESSENTIAL FUNCTIONS:

• BMS Alarm Monitoring: Review Building Management System (BMS) alarms and take corrective actions as necessary to ensure facility systems are operating properly.
• Email and Request Management: Regularly check email for any issues, maintenance requests, or concerns and respond in a timely manner.
• Critical Space Inspections: Perform daily tours of key areas (e.g., MDF/IDF rooms, electrical rooms, boiler room, kitchen/equipment, generator, etc.) to check for alarms, fluid leaks, or any equipment malfunctions.
• Work Order Management: Review open work orders from the Jira Service Request system, prioritize tasks, and complete requested work in accordance with deadlines.
• Daily Check-ins: Meet with facilities staff each morning to communicate any issues, alarms, or irregularities observed during the inspections.
• Inventory Management: Conduct weekly inventories of key materials (e.g., air/water filters, plumbing parts, janitorial supplies) and coordinate orders with the supervisor when necessary.
• Facilities Maintenance: Carry out repairs and maintenance as directed by work orders, verbal requests, or from supervisor's assignments.
• Scheduled Inspections: Complete regular building and grounds inspections, identifying deficiencies and taking corrective action as needed.
• Outsourced Maintenance Oversight: Monitor and coordinate outsourced maintenance services for HVAC, electrical, UPS, generator, janitorial, life safety systems, and plumbing.
• Support for Moves and Set-ups: Assist with company moves and room set-ups for meetings and events as needed.
• Cross-Training and Flexibility: Be cross-trained to support the mailroom and security access control and video surveillance systems .
• Attendance Tracking: Track employee attendance and manage cleaning schedules for multiple facilities.
  
  

JOB SPECIFICATIONS & ROLE BASED COMPETENCIES - KNOWLEDGE, SKILLS AND ABILITIES:

EDUCATION: High school/vocational school diploma or equivalent experience. Strong hands-on skills and ability to perform small carpentry, electric, plumbing and paint projects and repairs.

EXPERIENCE: 3-5 years of experience in facilities maintenance, building systems, or related technical roles. Experience with work order systems and building management systems (BMS) is a plus.

ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES):

• Technical Skills: Strong understanding of building systems (HVAC, plumbing, electrical) and routine maintenance tasks. Capable of identifying and resolving technical issues efficiently.
• Attention to Detail: Meticulous in inspecting critical spaces, identifying potential issues early, and ensuring all tasks are completed to standard.
• Problem Solving: Ability to diagnose and correct problems with equipment or systems, using both technical knowledge and creativity to find effective solutions.
• Organizational Skills: Efficient at managing work orders, inventory tracking, and prioritizing multiple tasks in a dynamic environment. Ensures timely completion of scheduled maintenance and special projects.
• Communication Skills: Clear verbal and written communication skills for documenting issues, reporting to management, and coordinating with other departments. Capable of communicating maintenance needs and status updates effectively.
• Time Management: Ability to manage a varied workload, completing urgent tasks while keeping track of long-term maintenance schedules and project timelines.
• Team Collaboration: Works collaboratively with facilities staff, external contractors, and other departments to ensure smooth operations and timely resolution of issues.
• Adaptability: Flexible to shifting priorities and able to manage unexpected issues or events that may impact the regular schedule.
• Safety and Compliance: Knowledge of health, safety, and environmental regulations related to building maintenance and safety systems. Ability to perform work safely and follow established protocols for hazardous situations.
• Customer Service: Demonstrates a service-oriented approach when responding to requests from colleagues, addressing concerns promptly, and ensuring high standards of facility conditions.
  
  

WORKING RELATIONSHIPS: Reports directly to the Facilities Manager. Collaborates with other members of the facilities and maintenance team. Works closely with vendors and outsourced service providers for preventive maintenance tasks. Interacts with employees across departments to address work orders, maintenance issues, and requests.

ADDITIONAL REQUIREMENTS: Ability to lift and move heavy equipment (up to 50 pounds). Occasional overtime or weekend work may be required based on urgent facility needs or scheduled maintenance. Must be available for on-call support as needed. Willingness to work in various weather conditions and environmental settings.

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

Medford

$60,000—$80,000 USD

D, E & I Mission & Culture at Agero:

We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.

Agero Benefits Summary

At Agero, we are committed to supporting our associates by providing a comprehensive benefits package designed to promote well-being, personal growth, and financial security. Our benefits include:

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
• Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
• For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
• Family Support: Parental planning benefits to assist associates through life’s milestones.
• Bonus/Incentive Programs
  
  

Join Agero and experience a workplace that invests in your success both personally and professionally.

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

To review Agero's privacy policy click the link: https://www.agero.com/privacy.

• Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact recruiting@agero.com.
• Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at recruiting@agero.com.
• In compliance with applicable regulations, we confirm this posting is for a current vacant position.