What are the responsibilities and job description for the Data Analyst position at Agero (MA)?
About Agero :
Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes : an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit
Position Summary :
The Data Analyst plays a critical role in driving data-centric initiatives within the organization, transforming raw data into valuable insights that inform key business strategies. This role involves analyzing complex datasets to uncover trends and patterns, providing actionable insights that help shape business decisions. The Data Analyst works closely with cross-functional teams, including Product and Engineering, to ensure data insights are effectively translated into strategies that improve operational efficiency and foster business growth.
Essential Functions :
- Product Analytics & Experimentation : Optimize decision-making processes across product lifecycle stages. Conduct rigorous A / B testing and experimentation to evaluate product features, user experiences, and pricing strategies. Analyze results to provide actionable insights that inform iterative improvements and drive conversion optimization. Additional focus areas include analyzing product performance metrics, customer segmentation strategies, and market trends to drive informed product development and enhancement strategies.
- Performance Monitoring : Design and maintain real-time dashboards that monitor key performance indicators (KPIs), conducting in-depth performance analyses to identify trends, anomalies, and areas for improvement. Provide recommendations to support both operational efficiency and strategic initiatives.
- Insight Generation : Leverage quantitative analysis and data storytelling to uncover actionable insights that drive business growth. By deeply understanding marketplace dynamics, customer behaviors, and emerging trends, you will empower business and product leaders to make data-driven decisions. Translate complex data into clear, compelling narratives that inspire innovation and continuous improvement.
- Cross-Functional Collaboration : Partner effectively with teams across Product Management, Engineering, Marketing, Sales, and other departments to prioritize and execute data-driven projects.
Job Specifications & Role Based Competencies - Knowledge, Skills and Abilites :
Education : Bachelor's degree in Data Science, Statistics, Computer Science, Mathematics, or a related technical field.
Experience : 2-4 years of experience in data analytics, business analytics, consulting, or related roles. Experience with cloud data platforms such as GBQ, Snowflake, or Redshift. Previous experience in a technical role at a top-tier professional services or leading technology company is preferred.
Role Based Competencies (Knowledge, Skills & Abilities) :
Working Relationships : This role involves close collaboration with Agero's Product Management team and key stakeholders from Marketing, Engineering, Customer Success, Business, and Finance departments. Additionally, the position requires active engagement with analysts and data scientists across the organization, fostering opportunities to enhance efficiency and cultivate shared technical knowledge and expertise.
Meet the hiring manager : Jonathan Lassonde, Manager Analytics
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
National Pay Range
78,462-$115,000 USD
D, E & I Mission & Culture at Agero :
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients' relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other's differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
Agero Benefits Summary
At Agero, we are committed to supporting our associates by providing a comprehensive benefits package designed to promote well-being, personal growth, and financial security. Our benefits include :
For Contact Center Roles : Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
Join Agero and experience a workplace that invests in your success both personally and professionally.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
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Salary : $78,462 - $115,000
