What are the responsibilities and job description for the Patient Concierge position at AgeWell?
AgeWell (established 2018) is a dynamic medical practice focused on transforming the lives of mid-life men and women by optimizing their hormones and sexual health.
Overview
We are seeking a dedicated and compassionate Patient Concierge to join our team. The ideal candidate will play a crucial role in enhancing the patient experience by providing exceptional administrative support. As the Patient Concierge, you will be the first point of contact for patients, ensuring they receive the highest level of service and care throughout their visit.
WHY Does AgeWell Exist?
AgeWell exists to empower individuals to be their best self in God’s image, enhance their relationships with others, and to make Kingdom impact through health and wellness.
WHAT are AgeWell’s Core Values?
- Relentless Hospitality
- Better Everyday
- Relationships Matter
- Attention to Detail
- Kingdom Impact
WHAT Does Winning Look Like?
- Patients are professionally greeted and checked in, in a timely manner.
- Appointment flows are consistently and accurately followed.
- Collect payments for services, procedures and products.
- Patients are graciously served with their needs met, including refills, products, appointments, and questions.
- Daily Essential tasks are completed each workday.
- Politely answer the phone and text messages, ensure all requests are handled appropriately and timely.
- Prospective patients are thoroughly and accurately informed.
Traits and Expectations:
- Believe in our purpose, reason for existing and live the core values.
- Be empathetic and servant leader.
- Stay curious, eager to learn, and continuously look to improve.
- Lead by example and strive to be an example of what is possible.
- Collaborate, be team-oriented and believe success is shared.
- Be familiar with computers and technology.
- Learn proficiency in scheduling, point-of-sale and medical record software.
- Demonstrate a strong work ethic and take ownership.
- Exhibit excellent organizational skills.
- Possess strong verbal and written English communications skills.
- Speak clearly, listen and seek clarification, respond well to questions, edit work for grammar and spelling, and present information effectively.
- Uphold business ethics - treat people with respect, keep commitments, inspire trust of others, work with integrity, and align with AgeWell’s core values.
- Maintain regular, reliable, and punctual attendance.
- Maintain confidentiality.
- Work in a fast-paced environment while maintaining a positive attitude.
- Enjoy working with patients and the team.
- Meet physical requirements include sitting for long periods at a computer, carrying boxes, bending and stooping.
Tasks and responsibilities include, but are not limited to:
- Execute office opening and closing daily procedures.
- Greet people upon arrival.
- Check patients in and out.
- Pull patient charts in preparate for provider lab review and documentation.
- Enter patient information into medical record system(s).
- Collect payments.
- Schedule patient's follow-up visits.
- Maintain retail display of supplements and other items sold at the clinic.
- Verify provider's plan for the patient and provide supplements and document prescription needs of patients.
- Share rotating laundry duty with office staff.
- Prepare charts for upcoming patient visits.
- Send referrals and orders for patient out-of-office procedures.
- Keep detailed accounting of cash and checks.
- Maintain refreshments for patients and staff.
- Maintain display of supplements.
- Scan patient notes and relevant documents into the patient medical records system.
- Take vitals.
- Scan and shred documents.
- Unbox incoming boxes of supplies.
- Handle mailing and shipping tasks.
- Check for all incoming patient communications to include faxes, emails, messages, etc.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Amarillo, TX 79106 (Required)
Ability to Relocate:
- Amarillo, TX 79106: Relocate before starting work (Required)
Work Location: In person
Salary : $55,000
