What are the responsibilities and job description for the IT Support position at Aggie Maintenance?
Job Overview
We are seeking a dedicated and knowledgeable IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, software, and networking. This role requires a proactive approach to troubleshooting issues and ensuring the smooth operation of IT services across the organization.
Duties
- Provide technical support for office staff, addressing hardware and software issues promptly.
- Manage and troubleshoot firewall configurations to ensure network security.
- Utilize ServiceNow for ticketing and tracking technical support requests.
- Assist users with VPN connectivity issues to enable secure remote access.
- Conduct computer management tasks including installation, configuration, and maintenance of desktop systems.
- Support LAN operations by diagnosing network connectivity problems and implementing solutions.
- Offer desktop support for various operating systems and applications used within the organization.
- Collaborate with other IT team members to enhance computer networking capabilities.
- Document all technical procedures and updates in Remedy for future reference.
Qualifications
- Proven experience in providing technical support in an office environment.
- Strong understanding of firewall management and network security principles.
- Familiarity with ServiceNow or similar ticketing systems is preferred.
- Proficient in troubleshooting VPN issues and ensuring secure connections for remote users.
- Experience with computer management tasks, including hardware setup and software installation.
- Knowledge of LAN configurations and troubleshooting techniques is essential.
- Ability to provide effective desktop support across various operating systems (Windows, macOS, etc.).
- Understanding of computer networking concepts and protocols.
We are looking for a candidate who is not only technically skilled but also possesses excellent communication skills to effectively assist users at all levels. If you are passionate about IT support and eager to contribute to a dynamic team, we encourage you to apply.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 35 per week
Benefits:
- Health insurance
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
Work Location: In person
Salary : $18
