What are the responsibilities and job description for the Baggage Service Supervisor position at AGI Ground, Inc?
Roles and responsibilities : Assist passengers with claims for lost or damaged luggage.Remove unclaimed bags from carousels and transport them to secured areas.Track and reconcile all claims filed by customers.Understand contract requirements and customer expectations.Supervise all Baggage Service Agents and Crew Chiefs on your shift and / or in your zone to efficiently complete the tasks as directed and within established company standards.Interpret and communicate to employees items that are in question in the manuals and / or company policy.Monitor and / or conduct required training of personnel.Maintain compliance with company policies and procedures by assuring that established procedures are always followed to ensure a safe and efficient work environment for our customers and their planes, as well as our employees.Ensure the security of all company supplies and equipment.Maintain working relationships with customers and provide prompt response to service requestsPhysical Qualifications : Be at least 18 years of age and possess a High school diploma, GED, or work experience equivalentPossess a valid driver’s license with a clean driving recordBe able to pass a drug screen and obtain airport security clearance, which includes a 10-year extensive employment, criminal record, and residence background checkAs an ATS Baggage Service Supervisor you must be able to : Lift up to 70 pounds (32 kg) on a regular basisCarry heavy items up and down jetway stairsClimb, bend, kneel, crawl and stoop on a frequent basis and for extended periodsWork outside in all types of weather, around jet and machinery noisesAirlines are 24 / 7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays. The successful ATS team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!ATS employees should apply through ADPM / F Disabled and Vet Equal Opportunity Employer
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
