What are the responsibilities and job description for the Project Manager (O&M Production Support) position at AGi Mission Support?
Project Manager (O&M Production Support)
Experience: 5 years
We're looking for a skilled Project Manager to lead our Operations & Maintenance (O&M) Production Support team.
Key Responsibilities:
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Lead day-to-day production support across multiple tiers.
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Work closely with delivery teams to build resilient, well-monitored applications.
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Provide technical leadership and quality assurance for all project deliverables.
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Lead day-to-day production support activities, spanning Tier-1 (ITOC), Tier-2 (Production Support), and Tier-3 (Development).
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Monitor production environments using tools such as AppDynamics, Splunk, and others.
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Research and implement tools to automate production support, monitoring, and recovery processes.
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Proactively identify and implement automation opportunities to reduce manual tasks and enhance system self-healing capabilities.
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Create comprehensive dashboards for executive, management, and technical teams.
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Manage incident and problem resolution processes (IMR/PMR) within the IRS enterprise defect framework.
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Develop, mature, and manage auto-ticketing processes and Knowledge Articles.
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Plan, schedule, and monitor project progress; manage data calls including coordination, analysis, and tracking.
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Maintain and update project management plans, including resource allocation, risk management, and performance controls.
Experience:
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Experience with monitoring tools: AppDynamics, Splunk, ELK, etc.
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Container environments: Kubernetes, OpenShift, AWS EKS.
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Familiarity with service mesh: Istio, and monitoring tools like Kiali, Prometheus, Jaeger, Grafana.
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Understanding of n-tier architecture and production environments.
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Bonus: Knowledge of Spring Boot, IRS enterprise processes, and automation of incident handling.