What are the responsibilities and job description for the Help Desk Specialist position at AGI?
Company Summary:
Exciting opportunity to join an established company that has spent 50 years leading and expanding the signage industry. AGI serves some of the most valuable and recognizable brands with the dedication from their 1,000 employees nationwide. With a purpose centered culture, we strive to achieve excellence through helping our customers build better brand experiences.
Job Summary:
The Help Desk Specialist is a customer service-oriented position that provides end-user support both in person and to remote employees. They provide technical support to users that are experiencing computer hardware, software, cell phone, and other general technology-related issues. They respond to Help Desk requests, understand issues, troubleshoot, and implement solutions. AGI is a highly dynamic, fast-paced company that requires tremendous interpersonal and professional flexibility in all areas of Information Technology.
Primary Responsibilities:
- Setup and maintain laptops and desktops, user accounts, and network devices.
- Problem resolution with desktops, laptops and network devices including printers and copiers.
- Acquire and maintain a working knowledge of a wide range of business systems and functions.
- Support users in effective use of desktop tools as well as business system features and functions.
- Work with all levels of the organization in problem solving and researching solutions.
· Repair/replace personal computer hardware and recover from viruses.
- Help desk support.
Job Specifications:
· Education: B.S degree in Information Technology, Computer Science or equivalent.
· Experience: Minimum of 5 years’ experience in a dynamic customer service or help desk environment.
· Computer Skills: Exceptional knowledge of computer hardware and Office 365 tools.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- 401k 401k matching
Working Conditions:
Work is performed in a general office environment.
Job Type: Full-time
Schedule:
- Monday to Friday
Ability to Commute:
- Knoxville, TN 37923 (Required)
Work Location: In person
