SAN Storage Administrator

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #: 237

Job Title: Storage Administrator

Location: 27410 Hot Patch Road Quantico, Virginia 22554

Clearance Level: Active DoD - Top Secret

Required Certification(s): 

·       Professional series Certification e NetApp (NCDA), EMC (EMCISA), Virtualization certification.

·       IAT III Certification (CASP CE, CCNP Security, CISA, CISSP (or Associate), GCED, or GCIH), must be obtained within 180 days after start date.

SUMMARY

This role serves as a Storage Area Network (SAN) Administrator providing technical leadership and guidance for storage tasks at the customer site.  The SAN Administrator will support the client’s Enterprise Cloud Infrastructure Services (ECIS) Team.  The ECIS team is comprised of multiple subsections/technology areas that support operations and provide management of the Government’s Enterprise Network virtual and storage infrastructure services to include maintaining the backup and recovery services.

The candidate will provide senior level SAN support. This support includes configuration; implementation and management of NetApp SnapCenter and volume snapshots; management software (ONTAP System Manager); recovery procedures; hardware installation; security and access of Logical Unit Numbers (LUNS); and storage capacity and performance. The candidate shall configure all aspects of the SAN hardware and software. The SAN infrastructure supports the virtual and physical server infrastructure, and end user and Government Command file shares. The configuration support requires expert knowledge of storage clusters; software and hardware; Windows operating systems; VMware; and networking technology. The environment also utilizes Internet Small Computer Systems Interface (iSCSI) protocol. The environment is NetApp and VMware based.

JOB DUTIES AND RESPONSIBILITIES

·       Maintain the overall health of technologies associated with Storage Area Networks.

·       Resolve SAN tickets escalated from the service desk to include executing the associated administrative activities and provide a weekly Messaging Status report for inclusion into a Weekly Status Report for the client.

·       Provide SAN Capacity Reports and Performance Metrics on a monthly basis.

·       Provide documentation, guidance and instruction to the Tier 1 service desk for handling standard Storage Area Network (SAN) related incidents, work orders and service requests.

·       Provide guidance and instruction to the Tier I organizations for handling standard SAN related incidents and service requests.

·       Provide SAN documentation to Tier I organizations on the procedures for completing SAN related tasks.

·       Submit and execute SAN related Request for Change (RFC) tasks.

·       Coordinate incident tickets between Tier II, Tier III, and other sections as required.

·       Monitor the health of SANs with Government provided event management tools.

·       Provide project support for SAN related technologies.

·       Coordinate with the Engineering Team and other sections on SAN issues.

·       Support change management process; submit requests through the Change Approval Board; and participate in Change Review Boards.

·       Escalate product issues to third party product vendors upon Government approval.

·       Implement thresholds to monitor tools and conduct proactive event remediation.

·       Work closely with Government personnel to continually improve the SAN performance while recommending solutions that reduce the overall Total Cost of Ownership (TCO) and increase the Government’s Return on Investment (ROI) for the SAN.

·       Provide analysis and remediation for DISA Security Technical Implementation Guidelines (STIG) for all responsible technologies in preparation for the annual Commanders Cyber Readiness Inspections (CCRI).

·       Provision new storage to include LUNs, VMware datastores, and command shares as needed.

·       Perform mailbox restores in conjunction with the Exchange team, utilizing NetApp Single Mailbox Restore (SMBR).

QUALIFICATIONS

Required Certifications

·       Professional series Certification e NetApp (NCDA), EMC (EMCISA), Virtualization cert.

·       IAT III Certification (CASP CE, CCNP Security, CISA, CISSP (or Associate), GCED, or GCIH), can attain within 180 days after start date.

Education, Background, and Years of Experience

·       At least 5 years of experience with managing/configuring SAN storage devices.

ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills

·       In-depth understanding of iSCSI, CIFS, and NFS protocols.

·       In-depth knowledge of VMware vCenter, HA, DRS

·       Understanding of networking, In-depth knowledge of configuring Windows Server.

·       Experience with SnapCenter.

WORKING CONDITIONS

Environmental Conditions

·       Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Strength Demands

·       Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles.  Some occasional walking or standing may be required.   Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements

·       Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. 

What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

We also believe in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section.

Happy - Be Infectious.

Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.

Helpful - Be Supportive.

Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.

Honest - Be Trustworthy.

Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.

Humble - Be Grounded.

Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.

Hungry - Be Eager.

Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.

Hustle - Be Driven.

Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)