Senior Quality Manager

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #: 688

Job Title: Quality Manager

Location: 7500 GEOINT DRIVE Springfield, Virginia 22150

Clearance Level: Active DoD - Top Secret SCI w/Poly

Required Certification(s): 

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SUMMARY

The NSIN ICON task will support the National Geospatial-Intelligence Agency (NGA) CIO-T Accessibility Office mission in support of Section 508/IT Accessibility, advocating and overseeing implementation of Electronic and Information Technology to ensure it is consistent with policy and accessible to people with disabilities.

This position supports the National Geospatial-Intelligence Agency (NGA) CIO-T Accessibility Office mission in support of Section 508/IT Accessibility, advocating and overseeing implementation of Electronic and Information Technology to ensure it is consistent with policy and accessible to people with disabilities. The candidate will advise, assist, lead, manage, work and/or support IT Accessibility Program (Section 508) Business Operations with policy, process, procedure development, review, coordination, adjudication, promulgation, communication, and compliance.

JOB DUTIES AND RESPONSIBILITIES

·         Support IT Accessibility technical analysis to include applying advanced test quality methods, theories, and research techniques.

·         Test, debug, and document enterprise applications and components for accessibility.

·         Analyze requirements and develop test plans for accessibility and document results.

·         Conduct internal and external website and Application Testing/Remediation, providing feedback to customers on results and options, and interfacing with the Program Management Offices on test results and potential solutions.

·         Use and/or develop testing software, scripts, and guidelines.

·         Work with Systems Engineers to integrate Captioning and Transcription Applications.

·         Conduct internal and external website and Application Testing/Remediation.

·         Participate in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design, and test tools selection that compliment system security.

·         Assist with the procurement, development, maintenance, and use of a corporate captioning and transcription service.

·         Perform planning, analysis/traceability of user requirements, architectures traceability, workflow, scheduling limitations; procedures, and problems to automate or improve existing captioning and transcription systems.

·         Review and evaluate captioning and transcription cloud service capabilities.

·         Guide test and evaluation, maintainability, and analysis for captioning technologies, services, and applications.

·         Understand application of Word Error Rates (WER)s and devise technical methods to reduce word errors in machine learning.

·         Perform research and technical assessment of word accuracy and comprehension models other than WER.

·         Use speech recognition toolkits such as SCLITE to assess and analyze WER.

·         Support captioning and human language technology.

ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills

·         Bachelor’s degree in STEM or Business field, or equivalent experience with a related field and a minimum of 9 years of experience in a distinct functional or cross-functional area. 

·         Experience with Microsoft Office Suite, including Teams and Project.

·         Experience in a Government QA project environment.

Preferred Skills

·         Experience providing quality management with software development and IT service management projects.

·         Relevant industry standard certifications such as Lean Six Sigma Green Belt or PMP.

·         Experience auditing to external quality standards such as ISO 9001, ISO 20000, AS9100, and CMMI development.

·         Experience with peer reviews and process auditing, collecting and analyzing metrics.

·         Section 508/IT Accessibility experience.

WORKING CONDITIONS

Environmental Conditions

·         Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Strength Demands

·         Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles.  Some occasional walking or standing may be required.   Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements

·         Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. 

What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

We also believe in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section.

Happy - Be Infectious.

Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.

Helpful - Be Supportive.

Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.

Honest - Be Trustworthy.

Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.

Humble - Be Grounded.

Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.

Hungry - Be Eager.

Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.

Hustle - Be Driven.

Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)