System Administrator (License Management)

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #: 797

Job Title: System Administrator (License Management)

Location: 2800 Powder Mill Rd Adelphi, Maryland 20783

Clearance Level: Active DoD - Interim Secret

Required Certification(s): 

·         Associates Information Technology required or Bachelor's degree in a related field. Equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis

·         Experience with procurement process, inventory management, basic project management preferred

·         Able to use Microsoft Office Applications

·         SEC Certification

SUMMARY

The U.S. Army Research Laboratory (ARL) of the U.S. Army Combat Capabilities Development Command (CCDC) is the Army’s corporate laboratory. Its diverse assortment of unique research and scientific facilities, and dedicated workforce of Government and private sector partners, make up the largest source of world-class integrated research and analysis in the U.S. Army. This contract is to provide above baseline IT Modernization and Project Support services to ARL and ARL’s customers.

As a Software License & Asset Management Administrator, where you'll take the lead in managing our organization's software assets. In this role, you'll handle the daily operations using systems like ServiceNow, overseeing license procurement, maintenance renewals, compliance, and cost allocations. Your responsibilities will also include managing expiration dates, routing purchase orders, verifying invoices, and tracking all license purchases.

JOB DUTIES AND RESPONSIBILITIES

·         Manage the software asset management ticket queue to fulfill the requests

·         Manage software support & maintenance contract renewals and track the renewal dates

·         Process purchase orders for Software license procurement and do a three-way match to verify and process the invoices

·         Conduct software usage audit and remediation's to stay compliant with the software license agreements

·         Work on monthly, annual cost allocations and chargebacks for software cost to the Functional groups

·         Verify and process IT invoices related to network, telecom, infrastructure for the US region

·         Manage and maintain the SAM Pro module in ServiceNow by tracking software entitlements and user/device allocations

QUALIFICATIONS

Required Certifications

·         Associates Information Technology required or Bachelor's degree in a related field. Equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis

·         Experience with procurement process, inventory management, basic project management preferred

·         Able to use Microsoft Office Applications

·         SEC Certification

Education, Background, and Years of Experience

·         Educational development, typically acquired through the completion of an advanced university degree in business management, finance, data analysis, or a related field of study plus a minimum of four years of relevant professional experience; or a bachelor’s degree in a related field of study plus a minimum of 5 years of relevant professional experience, is required.

ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills

·         Parse and analyze log files from floating license management tools (e.g. FlexNet)

·         Use monitoring software or custom scripts to extract utilization data.

·         Develop comprehensive reports and dashboards using data visualization tools to display license usage trends. These should include both meaningful, high-level summaries and detailed user-specific reports for floating licenses.

·         Identify key metrics, including peak usage, average usage, concurrent usage, license denials, utilization rates, and idle time, to aid in the development of cost per usage.

·         Provide insights to optimize license allocation, forecast future demand, and reduce costs.

·         Ensure compliance with licensing agreements and identify inefficiencies in license usage.

·         Experience with floating license management tools and utilization tracking (e.g. OpenLM).

·         Proficiency in scripting languages (e.g., Python, PowerShell) to automate data extraction and analysis.

·         Ability to create clear, data-driven reports for decision-making.

·         Familiarity with data visualization tools (e.g.Tableau, PowerBI, etc.)

·         Familiarity with Software Asset Management (SAM) tools (e.g., ServiceNow, Tanium , FlexNet Manager, Open LM etc.)

·         Effective Communication: Exhibit strong communication skills to convey ideas clearly.

·         Negotiation Proficiency: Demonstrate solid negotiation skills for effective outcomes.

·         Time Management: Efficiently manage time to ensure productivity.

·         Analytical Thinking: Apply analytical and problem-solving skills to address challenges.

·         Customer Service: Provide service with a customer-focused approach.

·         Collaborative Team Player: Contribute positively to team dynamics and shared goals.

·         Steady Attitude: Maintain a consistently neutral and composed demeanor.

·         Reliable Accountability: Take ownership of tasks with a reliable and accountable approach.

Preferred Skills

·         CSAM certification-Certified Software Asset Manager a plus 

·         SEC Certification

WORKING CONDITIONS

Environmental Conditions

·         Contractor site with 0%-10% travel possible. General office environment.

Strength Demands

·         Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles.  Some occasional walking or standing may be required.   Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements

·         Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. 

What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

We also believe in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section.

Happy - Be Infectious.

Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.

Helpful - Be Supportive.

Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.

Honest - Be Trustworthy.

Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.

Humble - Be Grounded.

Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.

Hungry - Be Eager.

Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.

Hustle - Be Driven.

Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities