What are the responsibilities and job description for the Infrastructure Release Analyst position at Agile Global Solutions, Inc?
Job Details
- Release Execution & Governance
- Manage end-to-end infrastructure/application release cycles, coordinating on-premises and/or cloud environments to minimize disruptions.
- Ensure adherence to enterprise IT policies and security standards while executing application and infrastructure releases.
- Track release deliverables, security compliance checks, and functional/security test approvals, ensuring production readiness.
- Monitor infrastructure changes, including system upgrades, network modifications, storage enhancements, and patching cycles.
- Provide oversight for OS patching, covering major and minor updates for Windows, Linux along with firmware updates for storage and network CIs and other enterprise systems.
- Cloud & Automation Integration (Preferred)
- Oversee cloud infrastructure deployments - Azure, ensuring successful configuration and validation.
- Collaborate with DevOps and IT System Reliability teams to integrate automated release pipelines, CI/CD best practices, and Infrastructure as Code (IaC) methodologies.
- Utilize IT automation tools (Ansible, Terraform) for infrastructure provisioning and release management.
- Security & Compliance
- Ensure infrastructure releases comply with security policies and CIP regulatory requirements.
- Performance Monitoring & Continuous Improvement
- Track and report key release performance metrics, including patch deployment success rates, release cycle efficiency, system downtime, and rollback trends.
- Facilitate root cause analysis (RCA) and post-mortem reviews for failed or delayed releases, driving process improvements.
- Collaboration & Stakeholder Management
- Act as a liaison between development, operations, cloud, and security teams to optimize infrastructure release management.
- Provide support to the Change Advisory Board (CAB), ensuring infrastructure changes are properly assessed and documented.
- Manage cross-functional dependencies for application and infrastructure releases, maintaining up-to-date documentation.
- Jira/ServiceNow & ITSM Integration
- Utilize Jira/ServiceNow to manage release workflows, change approvals, and infrastructure deployment tracking.
- Support ITSM processes, including Change, Release, Incident, and Problem Management.
Qualifications:
Work Experience (Mandatory)
- Minimum 3 years of experience in IT Change & Release Management, specifically for infrastructure releases (OS patching, security updates, cloud deployments, and system upgrades).
- Minimum 5 years of progressively responsible experience in system integration, infrastructure release management, or IT operations.
- Strong knowledge of ITIL best practices for Change, Release, Incident, and Problem Management.
Certifications (Preferred)
- ITIL v4 Certification (Highly Preferred).
- Cloud Certification Azure is a plus.
- Certified OpenShift Administrator or similar infrastructure-related certification is a plus.
Technical Expertise (Preferred)
- Experience with ServiceNow for managing release and infrastructure deployment workflows.
- Hands-on experience with infrastructure release management, including server patching, database updates, cloud infrastructure rollouts, and network changes.
- Working knowledge of IT automation tools (Ansible, Terraform) for infrastructure provisioning and release management.
- Experience with DevOps & CI/CD pipelines to automate infrastructure release processes.
- Familiarity with SQL, scripting languages (Python, Shell, PowerShell), and data analysis is a plus.
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