What are the responsibilities and job description for the Patient Care Program Supervisor position at Agile People and Payroll LLC?
ABOUT US
At Agile People and Payroll LLC, we value diversity and inclusiveness as strengths that make our teams successful, and we are passionate about helping our employees reach their full potential. As Patient Care Program Supervisor, we want you to feel that your employment with us will be meaningful, mutually beneficial, and enjoyable.
Member Care Insurance and Administrative Services are seeking a compassionate and experienced Patient Care Program Supervisor to lead and oversee our patient scheduling and care navigation initiatives. The ideal candidate will have strong background in healthcare management, with excellent leadership, communication, and organizational skills. The role requires the ability to develop, implement, and evaluate patient care navigation strategies to improve scheduling, access to care and overall patient experience. Previous experience in patient care coordination, navigation, and supervision is required.
POSITION SUMMARY
The Patient Care Program Supervisor oversees a team of patient advocates, a team of patient advocates to ensure the delivery of exceptional customer service and seamless care coordination. This role involves training supervising staff, resolving escalated issues, monitoring performance, and implementing process to enhance patient satisfaction and operational efficiency.
Requirements
KEY RESPONSIBILITIES
Team Leadership :
- Supervise, mentor, and guide a team of patient care Advocates by ensuring high quality service is provided and patients' needs are met.
- Schedule and assign daily tasks to ensure optimal team productivity.
- Conduct regular team meetings to address challenges, provide guidance, training, and foster collaboration.
Customer Service Excellence :
Training and Development :
Operational Oversight :
Performance Monitoring :
Patient Advocacy and Problem Resolution :
Process Improvement :
Qualifications & Skills
Education & Experience :
Certifications :
Working Conditions :
Key Competencies :
WHAT WE OFFER
Above Industry Average Wages (with Bonus / Incentive Programs)
Comprehensive Employee Benefits (Health, Dental, Vision Insurance 401k)
Unlimited PTO
Growth Opportunities
NOTE :
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Agility Insurance Services LLC provides equal employment opportunities to all applicants, without regard to unlawful considerations of or discrimination against race, religion, creed, color, nationality, sex, sexual orientation, gender identity, age, ancestry, physical or mental disability, medical condition or characteristics, marital status, or any other classification prohibited by applicable local, state, or federal laws. Agility Insurance Services LLC may obtain a 'consumer report' about you from a consumer reporting agency for employment purposes. A 'consumer report' is a background screening report that may contain information regarding your criminal history, driving history, and information about you.
