ServiceNow lead

Key Responsibilities:

• Collaborate with the ServiceNow Architect to design and implement scalable and efficient ServiceNow solutions.

• Lead the technical team in configuring and customizing ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, and SecOps.

• Oversee development activities, including scripting (JavaScript, Glide API), workflows, business rules, UI policies, and automation.

• Work closely with stakeholders to gather requirements, define project scope, and provide technical recommendations.

• Ensure integration of ServiceNow with third-party applications, cloud platforms (AWS, Azure), and enterprise systems.

• Drive CMDB and Discovery implementation, ensuring accurate asset and service mapping.

• Troubleshoot complex issues, conduct root cause analysis, and ensure system stability and performance.

• Provide technical leadership, mentoring junior engineers, and ensuring adherence to best practices.

• Oversee system upgrades, security configurations, and compliance with IT governance policies.

• Maintain detailed documentation, including architecture diagrams, development standards, and operational guidelines.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 10 years of experience in ServiceNow development and implementation.

• Deep understanding of ServiceNow architecture, modules, and workflows.

• Strong expertise in JavaScript, REST/SOAP APIs, and ServiceNow scripting.

• Experience with ITIL framework and IT Service Management processes.

• Proven ability to integrate ServiceNow with external applications and cloud environments.

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) preferred.

• Strong problem-solving skills and ability to work in a fast-paced, onsite environment.

• Excellent communication and leadership skills, with the ability to collaborate across teams.

Preferred Qualifications:

• Experience with ServiceNow CMDB, Discovery, Event Management, and Performance Analytics.

• Knowledge of Security Operations (SecOps) and Governance, Risk, and Compliance (GRC) in ServiceNow.

• Familiarity with Agile methodologies and DevOps practices.

• Hands-on experience in ITOM and ITAM implementation.

Job Types: Full-time, Contract

Pay: $55.00 - $60.00 per hour

Work Location: In person

Salary : $55 - $60