What are the responsibilities and job description for the Cloud Architect position at Agile Tech Labs?
Cloud Contact Center Engineer
Lansing, MI (Hybrid)
Long term contract
Top Skill & Years of Experience Required:
• Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, Omnichannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5 years of experience preferred]
• NICE CXOne Studio experience [3 years of experience preferred]
• Ability to program in one or more of the following software languages: C#, C , Java, JavaScript, Python [4 years of experience preferred]
• Ability to develop, maintain, and troubleshoot webservice API calls [5 years of experience preferred]