What are the responsibilities and job description for the Analytical Field Service Representative- Campus Hire Program position at Agilent?
Description
Are you a soon to be or recent graduate eager to kickstart your career in an innovative environment? If your answer is "YES", then join our NEW Campus Hire Program as a Field Service Representative in our Customer Service Organization. You’ll onboard, train, and develop with a cohort of peers, building your professional network from day one!
At Agilent, our Field Service Representatives help customers answer critical questions, enabling scientific discoveries that enhance quality of life. You’ll work in various labs, continuously learning about new instruments, software, and consumables. Your interpersonal skills, creativity, and commitment to top-notch customer service will drive customer success. Join us and be part of this rewarding work!
As an Agilent Field Service Representative, you’ll travel to a variety of customer labs to install, maintain, and repair critical Chromatography, Spectrometry, and Spectroscopy instruments used in Food, Chemicals & Materials, Pharmaceuticals, Environmental, and Forensics research and manufacturing.
What You’ll Do :
- Support Customers : Engage with customers for the on-site installation, maintenance, and repair of one or more products related to Liquid Chromatography, Gas Chromatography, LC Mass Spectrometry, GC Mass Spectrometry, Atomic Spectroscopy, Molecular Spectroscopy systems and software
- Problem Solving : Diagnose and resolve product performance issues, ensuring smooth and uninterrupted operations for our clients
- Preventive Maintenance : Advise customers on preventive measures and configurations to enhance product performance and longevity
- Collaborate : Work closely with our Support, Sales, Marketing, and R&D teams to deliver comprehensive solutions
- Continuous Learning : Participate in internal technical training and workshops to stay ahead in your field
- Advocate : Elevate "Voice of Customer" in relaying critical insights and customer experiences to Agilent leadership
What We’re Looking For :
Why Join Us?
At Agilent, we’re on a collective quest to improve the world around us. As a global leader in laboratory technologies, we support scientists in 110 countries in cutting-edge life science research, patient diagnostics and their efforts to ensure the safety of water, food and pharmaceuticals. Our people create some of the world’s leading-edge laboratory technology and work side by side with customers to help them maximize productivity and achieve superior scientific outcomes.
We do this important work in a diverse environment built on a foundation of trust, respect, and uncompromising integrity. Whatever the challenge, we come together to deliver trusted answers to our customers’ critical questions – bringing great science to life. We can’t wait for you to join us!
Ready to Start Your Journey? Apply now and take the first step towards an exciting and rewarding career in Field Service!
Qualifications
Bachelor's or master's degree in a science or engineering field (, chemistry, analytical chemistry, biochemistry, biotechnology, or similar)
Experience with Agilent solutions is a plus
Experience troubleshooting and problem solving
Verbal and written communication is clear, respectful, and timely
Must have a valid driver's license
Travel : 50% - 2-3 days per week in the field visiting customers; occasional overnight travel, if needed
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Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least February 14, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $ - $ plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at : Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email or contact 1-262-754-5030. For more information about equal employment opportunity protections, please visit
Travel Required : 100% of the Time
Shift : Duration :
No End Date
Job Function : Services & Support
