Complaint Investigator

Job Description

Are you looking for an exciting role with the Complaint Management Center (CMC) team! Join our team of regulatory compliance professionals who are at the forefront of investigating global product performance, ensuring Agilent's products are safe and effective for those being diagnosed.

Operating within the Product Quality & Incident Management organization, supporting Global Quality and Regulatory Affairs (GQRA), the Complaint Investigator will join the Complaint Management Center (CMC) team located near Austin, in Cedar Creek, Texas.

We are looking for a seasoned medical device / IVD professional who is eager to work in a dynamic and progressive environment. This role is crucial for ensuring the quality of our products and identifying early signs of potential issues. The Complaint Investigator will be hands-on, involved in the initial evaluation, investigation, processing, and closing of complaints, as well as assessing reportability to regulatory authorities, contributing to metrics, and ensuring timely complaint processing. You will collaborate closely with Agilent's Quality and Regulatory teams, Field Team, Product Support, Research & Development, and manufacturing organizations to ensure thorough investigations.

Essential Duties and Responsibilities include, but are not limited to, the following :

• Review service records to identify product issues related to medical device / IVD quality complaints.
• Document comprehensive and accurate findings for each complaint investigation, including reportability assessment, root cause, conclusions, and corrective actions in compliance with regulatory requirements.
• Communicate and escalate investigation results and facilitate the decision-making process for failure investigations.
• Collaborate with cross-functional teams, including R&D, Quality, Manufacturing, Support and Service, Logistics, Regulatory Affairs, and Medical Affairs, to address product safety and quality issues.
• Support quality system investigations, including nonconformances, corrective actions, and preventive actions.
• Update and maintain complaint investigation procedures to ensure alignment with current standards and best practices.
• Conduct and facilitate product and process training sessions to enhance team competency.
• Participate in the analysis, tracking, and trending of complaints data for Global Quality and Regulatory Affairs meetings on a weekly and monthly basis and drive quality improvements.
• Provide support for global and local audits and inspections, ensuring compliance with regulatory standards and organizational requirements.

Remote Work :

Qualifications

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least February 20, 2025 or until the job is no longer posted.

The full-time equivalent pay range for this position is $67,760.00 - $127,050.00 / yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at :

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact 1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com / en / accessibility.

Travel Required : Occasional

Shift : Duration :

No End Date

Job Function : Quality / Regulatory

Salary : $67,760 - $127,050