Field Service Associate - BioMolecular

Job Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Your Role :

An Agilent Field Service Engineer supporting Biomolecular, Genomics, and Cellular Analysis instruments will travel to customer's laboratories to install, maintain, and repair the Agilent instruments. These instruments are critical tools in the research, development, and manufacturing for several key areas including Cell and Gene Therapy, Infectious Disease, Virology and Vaccine Research, Immunology, Immuno-oncology, and Immunotherapy, as well as Next Generation Sequencing, and Pre-Natal Disease Detection. The Biomolecular Service Organization is an evolving and fast-growing part of Agilent's Customer Service Organization supporting these growing and exciting markets.

You will be responsible for the on-site installation, maintenance, and repair of one or more products related to Cellular Analysis, Microarray Solutions, Automated Electrophoresis, Research Flow Cytometry, PCR / Real-Time PCR, Microplate Instrumentation, and Automated Liquid Handling.

Location : This position will cover New England, centered in the greater Boston area and the ideal candidate will live within 60 miles or minutes from city center.

Key Responsibilities :

• Installation and Optimization : Install and optimize hardware, software, and network products and configurations at customer sites.
• Troubleshooting : Diagnose and resolve product performance problems to ensure optimal operation.
• Maintenance and Repair : Perform maintenance and repair services to keep systems running smoothly and in line with assigned metrics, processes, and procedures.
• Travel to and from customer locations to perform service. Travel may be local or require routine air travel. This position will cover New England, centered in the greater Boston area and the ideal candidate will live within 60 miles or minutes from city center.
• Customer Satisfaction : Drive customer satisfaction through communication, attention to detail, proactive actions, and timely escalations as needed. Advise customers on preventive maintenance and configurations to enhance product performance.
• Proactive Response : Respond proactively to potential equipment or software issues to prevent unplanned interruptions to customers' business operations.
• Solution Delivery : Deliver fully integrated solutions, including peripherals, communications, operating systems, and applications software (note : design is not included).
• Technical Resource : Serve as an internal resource on technical issues and manage product escalations.
• Collaboration : Collaborate with Agilent teams such as Support, Sales, Marketing, and R&D to provide comprehensive solutions to customers.
• Training : Deliver internal technical training and maintenance seminars and workshops for field engineers or customers. Train other field engineers or customers as needed.
• Calibration : Calibrate equipment on-site for large volume customers.
• Lead Qualification : Qualify leads to support sales efforts.
• Credentialing Compliance : Consent to participate and meet Agilent-approved customer / vendor credentialing requirements necessary to gain access to customer sites. Requirements may include proof of identification, certification to perform required work, and adherence to customer health and safety standards.

Qualifications

Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least February 13, 2025 or until the job is no longer posted. In the US, this position is eligible for reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $30.23 - $47.23 / hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at : https : / / careers.agilent.com / locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact 1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com / en / accessibility.

Travel Required : 50% of the Time

Shift : Duration :

No End Date

Job Function : Services & Support

Salary : $30 - $47