What are the responsibilities and job description for the Field Service Engineer - GC position at Agilent?
Description
Every day, Agilent Regional Field Service Engineer’s help our customers to tackle issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our multifaceted organization to be a part of this exciting work.
Overview : Join our high-tech growth business serving the pharmaceutical and chemical analysis markets as a Field Service Engineer. You will be responsible for preventive maintenance, qualifications, installations, familiarization, and repairs on gas and liquid chromatography instruments. This role involves working at various labs, so a passion for continuously learning about new instruments, software, and consumables is essential. Your interpersonal skills, creativity, and can-do attitude will be key to solving customer problems and delivering the highest levels of customer service, ensuring both customer success and your own career growth.
Responsibilities :
Serve as an Agilent ambassador to all customers
Exhibit excellent interpersonal and communication skills
Be self-motivated and proactive
Conduct site prep calls prior to installations
Perform on-site installations and customer training sessions
Troubleshoot hardware and software issues
Carry out routine preventative maintenance, qualifications, and verification services
Provide high-quality service and support to customers
Adhere to environmental health and safety guidelines
Manage your own travel needs, including overnight stays
Complete administrative work in a timely manner
Manage parts inventory effectively
Stay current with technical and corporate training
Provide feedback to manufacturing divisions
Collaborate with sales teams to grow and support the business
Maintain up-to-date technical knowledge for assigned products
Qualifications
Bachelor’s degree within the Sciences (STEM)
2 years' experience working with analytical equipment (GC) as an end user or as a field service engineer.
Strong logical troubleshooting skills
Good software and mechanical aptitude.
Strong interpersonal skills a must
Verbal and written communication is clear, respectful, and timely
Compliance with site access requirements, including medical information, drug testing, or background checks
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least January 22, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $ - $ plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at : Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email or contact 1-262-754-5030. For more information about equal employment opportunity protections, please visit
Travel Required : 100% of the Time
Shift : Duration :
No End Date
Job Function : Services & Support
