Loaner Coordinator

Position Summary

The Loaner Coordinator provides excellent customer service by fulfilling loaner requests from clients and the Sales team.  The position will work with a team of individuals to exceed customer expectations.

Essential Duties and Responsibilities

• Under the guidance of the Director, Customer Care, is relentless about providing superior service to the customer.
• Provides full phone and email coverage during shift for loaner requests from Sales team and Clients.
• Document all loaner requests, fulfillments, and declines.
• Prepare documentation, including packing slip and/or Loaner Agreement for all fulfilled orders.
• Prepare packages for shipment to final destination.
• Facilitate retrieval of loaners from Sales team and Clients.
• Processes loaner returns including quality control evaluations, repairs, and invoicing to client, as appropriate. 
• Restocks inventory maintaining accurate inventory location and count.
• Assist with bi-yearly physical inventory count of all assets.

Additional Duties and Responsibilities

• Perform other duties as required

Job Requirements/Specifications

Education and Experience:  The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required:

• High School diploma
• Up to three years of customer service experience

Preferred:

• Healthcare industry experience
• Understanding of surgical equipment service capabilities
• Proficiency in MS Word, MS Excel, Outlook, and ability to learn company specific programs

Essential Qualifications:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Willing and able to respectfully identify, raise and resolve issues getting in the way of providing excellent service to customers
• Strong affinity for Agiliti’s core competencies
• Demonstrated ability to follow ISO certified quality management system processes.  Understand Agiliti’s Quality Policy and applicable objectives/metrics
• Excellent listening skills
• Empathy, patience, and enduring positive attitude
• Strong written and verbal communication skills
• Ability to multitask and independently manage time
• Strong troubleshooting/problem solving skills
• Attention to detail and accuracy
• Ability to work in a fast-paced team environment

Language Skills

• Ability to read, write and speak English proficiently

Physical Demands:  The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to talk and hear
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying packages for shipment
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
• Regularly required to lift and/or move up to 20-25 pounds 
• Fine hand manipulation (keyboarding)

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

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Agiliti

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