What are the responsibilities and job description for the Healthcare Technology Solutions Leader position at Agiliti?
About The Role
The Biomedical Services Manager is responsible for providing overall strategic direction, leadership and technical services management for biomedical and field service technicians within an assigned geographic area.
They ensure that medical equipment is appropriately received, repaired and maintained in a timely and cost-effective manner by personnel who are appropriately trained and certified.
Additionally, they ensure that customer records and billing are accurate and complete and they participate in revenue growth activity.
This Position Requires Leadership Skills
The Biomedical Services Manager will lead our team at St. Joseph's University Medical Center in Paterson, NJ.
Key Responsibilities Include:
- Providing overall strategic direction, leadership and technical services management for employees on achieving individual, department and organizational performance goals.
- Leading and managing day-to-day operations of the technical services team.
- Understanding and using effective conflict resolution skills, e.g., identifying and resolving customer and staff concerns, discrepancies and disagreements.
- Acting as primary contact with technical service customers to provide support, maintain customer relations and resolve critical customer service issues.
- Participating and partnering with Divisional Directors, Customer Service Technicians, Account Executives and Operations Manager on customer meetings to promote revenue growth, cost containment and expansion of services with existing and potential customers.
- Managing customer equipment and contract information within systems, assigning service schedules and approving new equipment and equipment removal requests.
- Possessing knowledge of, and articulating, policies and procedures.
- Managing equipment preventive maintenance, repairs and parts inventory.
- Completing required documentation, reports and updates to support business.
- Ensuring equipment incidents, recalls, upgrades and modifications are completed in compliance with directives and documented accordingly.
- Ensuring accurate documentation for billing and regulatory compliance.
- Monitoring and tracking service expenses and equipment inventory and auditing field service representatives' expenses, vehicle maintenance and time worked to assure compliance with company policy.
- Supporting Operations management in District Operations Manager's absence.
- Recruiting, training and developing technical staff.
- Holding self and staff accountable for completion of assignments.
- Maintaining operational budget and performance expectations.
- Possessing in-depth knowledge of business information and its inventory and billing systems.
- Proactively managing continuous improvement opportunities/initiatives.
- Performing other assigned duties.
