What are the responsibilities and job description for the Medical Equipment Services Director position at Agiliti?
About Us
Agiliti is a nationwide company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities to ensure quality medical equipment is in the right place at the right time for effective patient care.
We value our diversity and celebrate our differences, always seeking diverse backgrounds, ideas and experiences. Our team is dedicated to making an impact in healthcare and growing careers with us.
The Role
The Biomedical Services Manager provides strategic direction, leadership and technical services management for biomedical and field service technicians within an assigned geographic area.
They ensure that medical equipment is appropriately received, repaired and maintained in a timely and cost-effective manner by personnel who are appropriately trained and certified.
Additionally, they ensure that customer records and billing are accurate and complete and they participate in revenue growth activity.
This Position Will Be Onsite
The Biomedical Services Manager will lead our team at St. Joseph's University Medical Center in Paterson, NJ.
Key Responsibilities
- Provides overall strategic direction, leadership and technical services management for employees on achieving individual, department and organizational performance goals.
- Lands and manages day-to-day operations of the technical services team.
- Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements.
- Acts as primary contact with technical service customers to provide support, maintain customer relations and resolve critical customer service issues.
- Participates and partners with Divisional Directors, Customer Service Technicians, Account Executives and Operations Manager on customer meetings to promote revenue growth, cost containment and expansion of services with existing and potential customers.
- Manages customer equipment and contract information within systems, assigns service schedules and approves new equipment and equipment removal requests.
- Possesses knowledge of, and can articulate, policies and procedures.
- Manages equipment preventive maintenance, repairs and parts inventory.
- Completes required documentation, reports and updates to support business.
- Ensures equipment incidents, recalls, upgrades and modifications are completed in compliance with directives and documented accordingly.
- Ensures accurate documentation for billing and regulatory compliance.
- Monitors and tracks service expenses and equipment inventory and audits field service representatives' expenses, vehicle maintenance and time worked to assure compliance with company policy.
- Supports Operations management in District Operations Manager's absence.
- Recruits, trains and develops technical staff.
- Holds self and staff accountable for completion of assignments.
- Maintains operational budget and performance expectations.
- Possesses in-depth knowledge of business information and its inventory and billing systems.
- Proactively manages continuous improvement opportunities/initiatives.
- Performs other assigned duties.
